CCS ESL - ESL Language Assistance

ESL Language Assistance & Call Center

The ESL Language Assistance Center’s mission is to ensure families have meaningful access to all aspects, programs, opportunities and services pertaining to their children’s education by providing a multitude of language services via internal and external resources to safeguard communications.

NOTICE TO LIMITED ENGLISH PROFICIENT (LEP) PARENTS

Free language assistance is available to Columbus City Schools parents regarding school programs and activities. A parent does not have to be of limited English proficiency in speaking, reading, writing, and comprehending English in order to be considered of limited English proficiency (LEP) but rather it is only necessary that a parent be limited in at least one of these areas in order to be eligible to receive language assistance as needed. No other verification is necessary in order to receive language assistance. Services may be requested for, but not limited to the following events: parent-teacher conferences, disciplinary hearings, IEP meetings, and 504 meetings. Please be advised that while parents may bring family members and friends to all school activities and meetings, the District shall be responsible for providing any necessary interpreting or translating services. For assistance, please contact the ESL Department at 614-365-8802.

ESL Interpreter services Customer Service Survey

Do you need language assistance to support communication with parents?

ESL Language Assistance and Call Center

The personnel in our call center is able to assist with immediate emergency interpretation over the phone from the hours of 7:30- 4:30. With the exception of SPED meetings we are able to assist with reaching out to parents who are bilingual in Spanish, Somali, Nepali, Arabic and French.

Call Center Language Line

Spanish

Primary Numbers

Samia Dawah 614 526 8538

Yaharia Crawford 614 526 4852

Guadalupe Bright 614 715 4306

Maritza Mercado 614 379 2956

Dorkas James 614 427 3382

Secondary (Office Number) 614 365 5118

Somali

Primary Numbers

Fayza Diriye 614 382 0401

Mohamed Esse 614 450 0371

Amina Adam 614 526 9255

Secondary (Office Number) 614 365 8972

Nepali

Primary Numbers

Bhim Basnet 614 434 6838

Secondary (Office Number) 614 365 3105

Arabic

Primary Numbers

Doha Dawah 614 682 9021

Secondary (Office Numbner) 614 365 6920

French

Primary Numbers

Kuadio (Boris) Amani 614 407 6179

Secondary (Office Number) 614 365 5327

Examples of appropriate uses for the call center:

1. To relay a simple message to a parent

2. Assist with setting up an important meeting with the teacher

3. A parent shows up in the office and communication support is needed on-the-spot

3. A parent calls the office and communication support is needed - try to find out what their primary language is and the best phone number for an interpreter to call them back

4. Conduct 3 way conference call for P/T conference