Privacy Policy for Hallo
Effective Date: June 23, 2026
Hallo is a community app designed to help residents connect with neighbors in their building, communicate with one another, ask for help, share updates, and build community.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you use Hallo, we may collect the following types of information:
Contact Information
We may collect your name, email address, phone number, and physical address. This information may be linked to your identity.
We use this information to create and manage your account, verify your community or building, help residents connect within the app, provide app functionality, personalize your experience, support analytics, and communicate with you when needed.
Identifiers
We may collect a user ID or similar account identifier. This information may be linked to your identity.
We use this information to operate the app, manage accounts, keep users signed in, display the correct community content, and support app functionality.
User Content and Customer Support
If you contact us for support or submit questions, feedback, reports, or requests, we may collect the information you provide in those communications. This information may be linked to your identity.
We use this information to respond to support requests, improve the app, analyze issues, and maintain a safe and reliable community experience.
Diagnostics
We may collect crash data, performance data, and other diagnostic data.
We use this information to identify bugs, fix errors, monitor app performance, improve reliability, and support app functionality.
How We Use Information
We use the information we collect to:
Create, manage, and secure user accounts
Provide Hallo’s community, messaging, posting, and resident connection features
Verify or organize users by building, community, or address
Personalize the app experience
Respond to customer support requests
Analyze app usage and improve performance
Detect, prevent, and fix technical issues
Maintain the safety and functionality of the app
How Information Is Shared
We do not sell your personal information.
We may share information only when necessary to:
Operate and improve the app
Work with trusted service providers who help us run Hallo
Respond to support requests
Comply with legal obligations
Protect the safety, rights, or security of users, Hallo, or others
Service providers may only use information as needed to provide services to Hallo.
Community Content
Hallo is designed for community interaction. Information you choose to share through posts, comments, messages, profile details, or other app features may be visible to other users depending on how the feature works.
Please avoid sharing sensitive personal information in public or community areas of the app.
Data Retention
We keep user information for as long as needed to provide the app, maintain user accounts, respond to support requests, comply with legal obligations, resolve disputes, and improve our services.
You may request deletion of your information by contacting us.
Data Security
We take reasonable steps to protect the information we collect. However, no app, website, or online service can guarantee complete security.
Children’s Privacy
Hallo is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete it.
Your Choices
You may contact us to request access, correction, or deletion of your personal information. Some information may be required to continue using certain parts of the app.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will update the effective date above.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at: