Tech Support

Colonial School District Technology Support

Welcome to the Colonial School District Technology Support page! We're here to help students, families, and teachers resolve any tech-related issues quickly and efficiently. Our tech support services are designed to ensure that all members of the school community can access the tools they need for successful digital learning.

What Technology Support is Available?

We offer dedicated tech support services for students, families, and staff across the district. Whether you’re an elementary student, middle or high school student, or a teacher, we’ve made it simple to request help when needed.

Student IT Support

For students and families seeking IT assistance:

• Elementary School Students
  If an elementary student encounters a technical issue, their teacher or school staff can submit a Student & Family Tech Ticket on their behalf.

• Middle and High School Students
  Middle and high school students should submit their own Student & Family Tech Ticket through our IT support system. Be sure to provide as much detail as possible to help us resolve the issue quickly.

Once a ticket is submitted, students and families should monitor their email for further instructions or responses from the building tech support team.

⚠️ Middle and high school students: Be sure to check your Gmail for tech support emails. IT staff may contact you directly with instructions or updates regarding your ticket.

How to Request Tech Support in Colonial School District

To submit a tech ticket, please select the following link https://colonial.incidentiq.com/ or use the below: 

Follow these steps to submit a tech support request through the district’s ticket system:

1. Open Google Chrome
   Ensure you are signed in with your Colonial School District credentials.

2. Access the Colonial Staff Folder
   In your Google Chrome browser, click on the Colonial Staff folder for quick access.

3. Select the Ticket System
   Choose the Ticket System option from the folder menu.

4. Log into Incident IQ
   Log in to the Incident IQ platform using your district-provided username and password.

5. Submit Your Request
   Complete the tech support form, providing all the required details.

Tips for Submitting an Effective Tech Support Request

• Be Specific
  Clearly describe the issue you're experiencing. The more detailed you are, the faster we can resolve it.

• Include Screenshots or Screencasts
  If possible, include screenshots or screencasts of the issue. This helps our tech team better understand the problem and find a solution quickly.

Contact Tech Support

If you have any questions or need further assistance, please submit a ticket through the Colonial School District’s Incident IQ system, and our IT team will be happy to help!