Freight brokers are the middleman between shippers and carriers. Their main objective is to match carriers and shippers in logistical alignment. Freight brokers assign shippers to carriers that meet their transportation needs while simultaneously meeting the carrier requirements, rules, and regulations. Shippers need not concern themselves with searching for the most efficient and cost-effective options. Save yourself time and headaches by leaving the logistics to the professionals.
Working with a freight broker will provide you access to discounted rates, proper and legal documentation and paperwork, shipment tracking, pickup and delivery arrangements, and other logistics services. While freight brokers do not own specialized equipment, trucks, or transportation equipment, they have industry contacts, carrier relationships, advanced technology, and logistics expertise. For these reasons, you can count on freight brokers to coordinate efficient, timely, and cost-effective shipments on your behalf.
A freight broker is a bonded and DOT– (Department of Transportation) licensed agency that secures freight shipping services from freight carriers on behalf of businesses and individuals. Typical clients include manufacturers, wholesalers, retailers, and distributors intending to transport raw materials, finished products, and perishable cargo. As you can see, freight brokers are essential to the supply chain industry. They are directly responsible for making the supply chain more streamlined, efficient, cost-effective, and reliable for shippers and carriers.
Connecting shippers and carriers: Brokers act as a liaison between carriers and shippers. They develop a network of top carriers that provide discounted rates for the broker’s customers.
Rate negotiation: Finding the carrier for each shipment that offers the best freight rates and services.
Shipment Coordination: Booking the shipment on behalf of the customer (the shipper).
Paperwork and Documentation: Preparing all the paperwork—Terms and conditions, Bill of Lading (BOL), and shipping labels—and emailing it to the shipper
Shipment Tracking
Problem Resolution
Compliance Management
Marketing Research
Relationship Building/Networking
Insurance and Risk Management
Technology Utilization
Cost Analysis and Reporting
Market Expansion
Customer Service
Keep customers happy and in the know
Limit cancellations and no-shows
Reduce contact center calls
Build trust and business value