for fforest group of companies
Fforest Camps Limited
Fforest Events Limited
Fforest General Stores Limited
Fforest Canoes Limited t/a Heritage Canoes
Pizza Tipi Company Limited
The fforest group of companies currently operates the following websites (the Sites):
The following are third party e-commerce sites used by the fforest group of companies:
This policy informs you of our processes regarding the collection, use and disclosure of Personal Information we receive from users of the Sites listed above and any other websites that may be developed by the fforest group of companies in the future. It also relates to data collected via email, telephone, written and face-to-face correspondence with any of the above listed companies.
By using any of our Sites you agree to the collection and use of information in accordance with this policy.
When do we collect data from you:
- When you purchase goods and/or services from any of the fforest companies
- When you complete a questionnaire or disclaimer relating to our products and/or services
- When you request information and/or a quotation from any of the fforest companies
- When you opt in, subscribe or register to receive marketing literature from us (e.g. newsletters, mailers, etc)
- When you enter a competition or promotion via a third party and opt in to receive marketing updates from us
- Via data capture devices (e.g. Google Analytics)
What information is collected:
We may ask you to provide us with Personal Information that can be used to contact or identify you. Personal Information may include, but is not limited to your name, address, email address and telephone number. We will only request personal information relevant to the product and/or service we are supplying.
Personal Information may be gathered when you register for newsletters and marketing updates and/or participate in competitions and promotions either through our own Sites or through a third party. We will only gather this information if we have your permission to do so.
We may ask you to complete a health questionnaire and/or a disclaimer when participating in activities. We will only request personal information relevant to the activity being undertaken.
When booking on behalf of others (e.g. accommodation, canoe trips) we may request basic personally identifiable information for these additional parties. This may include, but is not limited to, their name and age, if under 18. This information will only be used for the purpose of the booking and will not be added to any marketing databases.
Some of the information you provide may be sensitive. This includes, but is not restricted to, health issues and dietary requirements. We only collect sensitive information from you that is relevant to the product and/or service we are providing. Sensitive information is only collected if provided voluntarily by you. Where you do so, we will take this as a clear affirmative action signifying your agreement to the processing of your Sensitive Information.
If you purchase a product or service from us using a credit or debit card we will gather your card details using a secure third party card payment processing company.
We may ask you for information relating to your personal preferences in order to improve our customer experience. You are not obliged to supply this information.
Like many site operators, we may use third party services such as Google Analytics that collect, monitor and analyse information that your browser sends whenever you visit our Sites.
This Log Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Who collects the information:
Fforest Group of Companies
The Sites are all operated by companies belonging to the fforest group of companies operating under the fforest brand and registered to the following address:
Bridge Warehouse, Teifi Wharf, Cardigan, Ceredigion SA43 3AA
We use third party e-commerce sites for the sale of our products and services:
https://coldatnight.innstyle.co.uk/ operated by Innstyle
http://fforest.bigcartel.com/ operated by Big Cartel
https://www.pizzatipi.co.uk/tickets/ operated by Squarespace
https://bookwhen.com/fforest operated by Bookwhen
We use third party companies including, but not restricted to, Mailchimp to collate, process and store your personal information on our behalf in relation to distribution of promotions, special offers, announcements and the fforest newsletter (fforest Rustle) and mailers (fforest Messenger).
For group bookings, large events and weddings, one person may be appointed a Point of Contact to collate information on behalf of all attendees. This person may collect Personal Information relating to your booking to enable us to process a booking on your behalf. They will only collect Personal Information relevant to your accommodation booking. As part of a group booking, you may be required to provide some Sensitive Information relating to health issues and/or dietary requirements. If you would prefer, you can contact us using the details below to provide this information directly to us.
The Point of Contact for a group or event booking will not collect your Financial Information. Once we have created your booking we will provide you with a secure payment link to make a card payment and/or bank details to make a bank transfer.
How we use your Information:
Bookings and Sales of Products and Services
We will use the Personal Information you provide to fulfil any bookings and/or orders placed by you via any of our Sites.
We will use the Personal Information you provide to contact you if we need to discuss any aspect of your booking or purchase, make an amendment and/or cancellation.
We will use the Personal Information you provide to make an informed decision about suitability for participation in certain activities.
We will only collect relevant data and the data that we collect will only be used for the purpose for which it is collected.
When making a booking or buying a product or service from one of our Sites you will be directed to an ecommerce site to complete the transaction. Your Personal Information captured by these third-party sites will be used solely to fulfil your booking or purchase.
When making a booking or purchase using a credit or debit card you will be directed to the website of a secure card processing company. The credit card processing company does not use, share, retain or store this information other than to process payments in relation to your purchase.
We will not share your Personal Information with a third party without your prior consent.
We will not sell your Personal Information.
Mailchimp is used for distribution of the fforest Rustle, fforest Messenger and fforest marketing mailers:
Innstyle is used (in conjunction with a third party payment interface - currently Stripe) for booking of accommodation and associated services:
Big Cartel is the platform fforest uses (in conjunction with a third party payment interface - currently Paypal) for sale of products including gift vouchers and tickets to certain events:
Our websites are currently created on the Squarespace platform and we may from time to time use their ecommerce facility to capture payment information (in conjunction with a third party payment interface), for example to sell tickets to events at the Pizzatipi:
We create bespoke quotes for events and weddings using Qwilr:
We manage the process from quotation to booking of an event in Pipedrive:
Bookwhen is the platform fforest uses (in conjunction with a third party payment interface - currently Stripe) to book canoe trips and other activities provided by fforest and third party activity providers:
Fforest currently uses the following secure payment interfaces to process credit and debit card payments online, over the telephone, on site and in store:
If you have registered to be kept informed of fforest news, developments, promotions and special offers, we may use your Personal Information to send you newsletters, marketing and/or promotional materials which we believe may be of interest to you.
You can unsubscribe from our mailing list at any time by following the unsubscribe link found in our mailers.
By disclosing Personal Information to us you consent to the collection, storage and processing of information in the manner described in this Policy.
Right of Access
You have the right to request access to the information we hold on record for you. We agree to respond within one month of such a request.
Right of Rectification
You have the right to request that information we hold on file for you be rectified if found to be incorrect. We agree to respond within one month of such a request.
Right of Erasure
You have the right to request that information we hold on record for you be removed from our systems if the Personal Information we hold is no longer necessary for the purpose for which it was originally collected or processed. We agree to respond within one month of such a request.
Our security procedures for storing and disclosing customer details conform with the General Data Protection Regulation (GDPR).
The security of your Personal Information is important to us, but no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Tel: +44 1239 623633
Address: fforest, Bridge Warehouse, Teifi Wharf, Cardigan, Ceredigion, SA43 3AA
- 22nd May 2018 - Completion of general review taking into account GDPR requirements. Inclusion of links to third party Privacy Policies. Addition of Change Log.
- 15th September 2017 - First produced