Terms & Conditions for Coco Palm Bed & Breakfast
1. General Information
These Terms and Conditions govern your stay at Coco Palm Bed & Breakfast in Namibia. By booking a room with us, you agree to comply with these terms.
2. Reservations
- Reservations can be made online or by phone.
- A valid credit card is required to secure your booking.
- A confirmation email will be sent upon successful booking.
3. Payment
- Full payment is due at the time of check-in unless otherwise agreed.
- Accepted payment methods include cash, credit/debit cards, EFT’ s and mobile payment options.
4. Cancellation Policy
- Non-Refundable Rates: All prices are non-refundable, meaning that in the event of cancellation, modification, or no-show, no refunds will be issued.
5. Check-In and Check-Out
- Check-in time is from 12pm to 2 pm.
- Check-out time is by 10am.
- Early check-in or late check-out may be accommodated upon request and subject to availability.
6. Guest Responsibilities
- Guests are expected to treat the property with respect and care.
- Any damages caused by guests will be charged to the credit card on file.
- No illegal activities or disruptive behaviour will be tolerated.
- Coco Palm B&B reserves the right of admission and may refuse entry to individuals who do not comply with our policies or standards.
7. Smoking Policy
- Coco Palm Bed & Breakfast is a non-smoking establishment. Smoking is only permitted in designated outdoor areas.
8. Pets
- Pets are not allowed
9. Liability
- Coco Palm Bed & Breakfast is not responsible for any loss, theft, or damage to personal belongings during your stay.
- Guests are advised to secure their valuables.
10. Privacy Policy
- We respect your privacy. Personal information collected during the booking process will be used solely for managing your stay and will not be shared with third parties without your consent.
11. Amendments
- Coco Palm Bed & Breakfast reserves the right to amend these Terms and Conditions at any time. Changes will be communicated to guests via email or posted on our website.
12. Governing Law
- These Terms and Conditions are governed by the laws of Namibia.
13. Indemnity Policy for Coco Palm B&B
1. General Indemnity
By booking a stay at Coco Palm B&B, you agree to indemnify, defend, and hold harmless Coco Palm B&B, its owners, employees, agents, and affiliates from and against any and all claims,
liabilities, damages, losses, or expenses (including legal fees) arising out of or in connection with your stay, including but not limited to:
- Any injury to yourself or any third party.
- Any loss or damage to your personal property.
- Any actions or omissions by you or your guests during your stay.
2. Personal Property
Coco Palm B&B is not responsible for any loss, theft, or damage to personal property during your stay. We recommend securing your valuables in your accommodation or using any available
safe storage options.
3. Activities and Amenities
Participation in any activities or use of amenities offered at Coco Palm B&B is at your own risk. You acknowledge that you are responsible for your safety and the safety of any minors or guests
you bring along.
4. Governing Law
This indemnity policy shall be governed by and construed in accordance with the laws of Namibia.
5. Acceptance of Terms
By confirming your reservation and checking in, you acknowledge that you have read, understood, and agreed to this indemnity policy in its entirety.
Pricing Policy for Coco Palm B&B
1. Room Pricing
The price quoted for each room at Coco Palm B&B includes the following amenities:
- Refrigerator
- Television set
- Microwave
- Fresh towels
- Room service
- Table and chair
- Guardarobe BIC
- Fan
- Bath soap
- Toilet paper
2. Complimentary Services
Guests also enjoy the following complimentary services:
- Secure parking
- 24/7 reception
- Wi-Fi
3. Additional Services
All other services not explicitly included in the room rate must be paid in advance.
4. Payment
Fees for additional services will be collected at the time of booking or upon request during your stay.
5. Acceptance of Terms
By booking your stay, you acknowledge and agree to the pricing policy as outlined above.
Contact Information
For any inquiries or clarifications regarding these Terms and Conditions, please contact us at:
- Email: info@cocopalmbb.com
- Phone: +264 61 23 43 32
- Address: 493 Coco Palm Street, Windhoek,Namibia