TOO MANY ATTEMPTS
ACCOUNT LOCKED
Students receive this error message after 10 failed attempts.
Students will be locked out for 30 minutes.
(Chromebooks)
Clear your cookies and cache in Chrome holding down (CTRL+SHIFT+BACKSPACE) or see here.
Choose "All Time" -- this will log you out of the CMS LaunchPad.
Log back in and try again.
Restart your device.
Error two Factor Set-Up (iPads)
This error occurs when students go to the ClassLink app prior to setting up their new password and MFA using the Reset CL app.
Students must go to the Reset CL app before trying to log in to the ClassLink app. See directions here.
The password has been changed for the student when the error was encountered. Make sure that when using the Reset CL app to complete MFA the student logs in with their NEW password.
Check the Self Service App on the iPad and install the ClassLink app.
If the Reset CL app is missing or the ClassLink app is not in the Self-Service app, reset the iPad.
If the apps do not populate after a reset, give to the tech- contact to submit a Cherwell ticket to be sure the iPads are in JAMF.