Voicemail Instructions

Cisco Unity Voicemail Information

How do I set up my voicemail for the first time from my current phone set?

1. Press the Messages Button
2. Enter the default PIN followed by # (The default PIN is 445566)
3. Follow the voice instructions

• You will at some point during this process change the default PIN to your own personal PIN
• Be sure to make it something you can remember as you will need to enter it in the future to actually listen (access) your voicemail messages

How do I set up my voicemail for the first time from outside CMS? (From Home)

1. Dial 980-344-6007
2. When the recording begins, press *
3. When prompted, enter your 7 digit CMS phone number followed by pound 4012326#
4. Enter the default PIN followed by # (The default Pin is 445566)
5. Follow the voice instructions

• You will at some point during this process change the default PIN to your own personal PIN
• Be sure to make it something you can remember as you will need to enter it in the future to actually listen (access) your voicemail messages

How do I check my Voicemail from my current phone set in CMS?

1. Press the Messages Button
2. Enter your PIN followed by #

How do I check my Voicemail from outside CMS (From Home)

1. Call 980-344-6007
2. When the recording begins, press *
3. When prompted, enter your 7 digit CMS phone number (or extension) followed by pound 4012326 #
4. Enter your PIN followed by #

How do I reset my PIN number?

If you forget or need to reset your Voicemail PIN, please call the CMS Helpdesk at

980-343-5736 (Option 1) or email **helpdesk@cms.k12.nc.us**

Message Options [1] New Messages

[3], [1] Saved Messages

[3], [2] Deleted Messages *

During Message Summary or Review

[1] Restart Summary

[2] Save

[3] Delete

[4] Slow playback

[5] Change volume *

[6] Fast playback

[7] Rewind message

[8] Pause/Resume

[9] Fast forward

[#] Fast forward to end

[#] [#] Skip message, save as is