Chromebook Google Issues

If you can't access a Google document or slide, etc., please try the following:

A.

1. Go to google.com and sign in with your CMS account.

2. Go to myaccount.google.com/permissions

3. On that page, look for "Google Drive LTI by Canvas"

4. Click on it and then click REMOVE ACCESS

5. Go back to Canvas

6. Try to open a Google file

7. You should see a a box with the word AUTHORIZE - Click that

B.

IF that is not successful, let's try clearing the cache (storage for certain files)

Clear Google Chrome cache:

1. Click on the 3 vertical dots in the upper right hand corner.

2. Then click Settings

3. Click Privacy and Security

4. Then click Clear Browsing Data

5. Click Time Range. From the drop down box, choose "All time"

6. Make sure ONLY Cached images and files has a check mark beside it. (You can unclick the other boxes if you need to)

7. Then click Clear Data

After you clear the Cache, sign out of Chrome, shut down, and then restart the Chromebook. Try again.

C. NEW! See the screen shots below. I'm sorry they look a little wonky - couldn't fit everything into one screen shot!