Frequently Asked Questions

• You will need consistently reliable and quality internet connection.

• Using a desktop or laptop computer is strongly recommended. A phone or tablet can be used as a backup if your primary device fails.

• It is also required to have a web camera (built in or external), microphone (built in or external) and headphones in order to participate in small groups and other live sessions. Web camera, microphone, and headphone use is required throughout the small group sessions as this is a vital factor in the group experience.

• We will be using this website as our learning management & Zoom as our video conferencing technology.   (See Tech Guide)

• You should participate in the training from a quiet location where you will not be distracted by household or work disturbances such as phones, pets, children, etc. Important: A private space away from others is required during small group sessions. This will help support a safe, confidential environment for sharing in the group. 

• Headphones are strongly recommended during small group sessions to minimize audio feedback (static, echo etc) and so that others in the home will not overhear the group sharing.

• You should be mindful of your background and check your lighting. We recommend avoiding sitting with your back towards a bright window.

• Commitment to punctual attendance for all training days. This is a training program‐‐we ask for a commitment from you to attend the entire training program, including all didactic and group sessions, except in rare, unforeseen circumstances. This is especially important for small group sessions as your presence and participation impacts the others and the group process as a whole. 

• Virtual Presence for small group sessions – Web camera & microphone must be active throughout the small group sessions as this is a vital factor towards group cohesion.

• Willingness to engage in experiential exercises and active participation during live large and small group sessions.

• Understanding that the training may evoke strong emotions. The training includes sharing of thoughts, experiences, and emotions in yourself and being present to others.

• Responsibility to keep all information shared in the small groups confidential. In this virtual setting, demonstrating respect for the other group members means:

  •  Participant will refrain from joining small group sessions in a public space or where others can see or hear the group activity.

  •  Recording (both audio and video/screenshots) is strictly prohibited.

• Note: Exception to confidentiality is if a participant expresses intent/plans to harm oneself or another, and/or there is discussion of situations involving child/vulnerable adult/elder abuse.  

All large group lectures will be recorded, all recorded sessions will be provided post-training. Small group sessions will not be recorded. 

If you wish to cancel your registration, you will need your email address & confirmation number, which will be found in your Confirmation Email.

Click here and scroll down to “Already Applied?” to login and cancel your registration.

The schedule on the Schedule & Live Training Access page adjusts to your local time zone. The program schedule in pdf format is presented under Eastern Time Zone.