Guest Services FAQs

Please contact Guest Services at guestservices@cm201u.org if you are experiencing issues with your log-in. 

In situations where a cancellation is unavoidable, we encourage our Guests to consider picking up assignments at other schools within the district. This provides an opportunity to find alternative assignments while helping ensure a smooth experience for both our team and our valued Guests.

If a cancellation is not communicated by 6:00 a.m., please contact Guest Services as soon as possible so we can assist with alternative placement and address the last-minute cancellation.

If you need additional guidance, please contact Guest Services at guestservice@cm201u.org. 

No. Unfortunately, Red Rover does not have this feature. However, Guests are encouraged to leave notes for the teacher daily. 

All workdays must be recorded in Red Rover in half- or full-day increments. 

The payroll process follows these steps:

1. The building Principal or designee reconciles all recorded workdays for the upcoming pay period.

2. Guest Services reviews the building-level data for accuracy and completeness.

3. Payroll completes the final export and imports the information into the payroll system.

Click here to view the Payroll Production Schedule.

If you need additional guidance, please contact the Office of Personnel and Culture. 

Attendance is required for all long-term assignments on scheduled Institute Days. 

For additional guidance, please contact Guest Services at guestservice@cm201u.org. 

Yes. Any Guests assigned to work on district-scheduled half days are paid for the full day. 

However, this benefit is not applied to half-day absences. 

Please refer to Guests Work Day Schedule for more information. 

All on-call Guests are expected to follow the standard work hours established for Guests.

When appropriate, the leadership team may request flexibility from the standard schedule. Any such flexibility must be approved in advance by Dr. Melnyczenko, Assistant Superintendent of Personnel & Culture.

Once approved, any duties that begin before or extend beyond standard work hours must be recorded in Qmlativ Time Tracking through the appropriate separate payroll process.

Important Note: Red Rover tracks days worked in full-or half-day increments rather than actual work hours and does not account for deviations from the standard work schedule. However, your work hours, including report and departure times, are documented on the building sign-in sheet and may be referenced as needed to resolve any discrepancies.

Please click here for more information. 

In situations where a cancellation is unavoidable, Guests should take the following steps:

Before 6:00 a.m.

Cancel the assignment in Red Rover. 

Email the school's Guest Services Liaison.

Leave a voicemail for the appropriate school or department.

After 6:00 a.m.

Cancel the assignment in Red Rover 

Contact Guest Services: Phone: (708) 367-8333; Email: guestservices@cm201u.org

Call the appropriate school or department.

Following these steps allows us to provide you with alternative opportunities when available and helps ensure a smooth experience for both our team and our valued Guests. 

For additional guidance, please contact Guest Services at guestservice@cm201u.org. 

Yes. Guests are required to complete all required training by the appropriate deadline. 

We are dedicated to providing comprehensive training, recognition, and ongoing support to all guests to maintain a safe and positive learning environment for our students and staff.

Therefore, in accordance with the Illinois School Code, Federal law, and district policy and practice, certain mandated training will be required of all guests. 

Please click here for more information. 

If you need additional guidance, please contact Guest Services at guestservice@cm201u.org. 

The hiring of new Guests is coordinated by the Office of Personnel and Culture - Guest Services. 

Please refer your candidates to Guest Services at guestservices@cm201u.org.  

An assignment is considered long-term when a Guest is expected to remain in a position for an extended period. The standard is more than 5 consecutive days. Any deviations from this standard must be approved by the Assistant Superintendent of Personnel & Culture. 

Once it is determined that long-term coverage is necessary due to a vacancy, transfer, or extended time off (Worker’s Comp, Leave of Absence, etc.), the Supervisor must follow the workflow for long-term assignments:

Please click here for additional information. 

If you need additional guidance, please contact Guest Services at guestservices@cm201u.org. 

Guests are compensated for a full work day on district-scheduled half days only because the work day exceeds the half-day mark on district-scheduled half days in every school except the Early Learning Center. Therefore, it is necessary for the District to pay Guests for the full day versus half day and to maintain uniformity across all schools when possible. 

Please note that this practice is not extended to half-day absences.

Please click here for more information. 

All qualified Guests should be paid for the full day due to the District’s current practice of compensating guests who work on district-scheduled half days at the full-day rate. 

Please note that this benefit is not applied to half-day absences. 

If the workday is not recorded properly, payroll will process this instance incorrectly as a day's work.  Multiple scenarios on district-scheduled half days that may require a different response, including: 

1. Guests assigned to a Leave of Absence:  All guests assigned to a leave of absence should be attached to the appropriate Vacancy or Absence in Red Rover. 

Additionally, all Guests in long-term assignments are expected to follow the full-time team members' workday schedule. 

2. Employee is only off during the PM on district-scheduled half days: No coverage is required. Therefore, the PM's absence should be entered as No Sub Required.

3. Employee is off for a full day on district-scheduled half days: Because students are in attendance during the AM, coverage is required. The full-day absence must be split so that the variation is recorded correctly and the Guest plans for a half day. 

The AM absence should indicate Sub Required. 

The PM's absence should be recorded as No Sub-Required. 

Then, a Vacancy must be created to record the guests' time. 

4. Guests assigned to a full-day Vacancy: No adjustments are required. 

For additional guidance, please contact Guest Services at guestservices@cm201u.org.  

Yes. A job posting is required if any of the following applies. 

1. The assignment will exceed 10 days.

2. A new guest is being recommended for hire. 

Please refer to the Workflow for Long-Term Assignments for more information. 

All entries should be reconciled daily. Keep in mind that all Guests are paid based on these records. Therefore, a delayed entry or correction may impact the accuracy and timeliness of payroll processing. 

Please refer to the Payroll Production Schedule for more information. 

Yes. However, this arrangement is not encouraged and must be authorized by the Building Principal. Guest should be compensated and must be listed on your report to Payroll.  

All Guests in long-term assignments are expected to follow the regular work schedule of full-time team members.

When appropriate, the leadership team may request flexibility from the standard schedule. Any such flexibility must be approved in advance by Dr. Melnyczenko, Assistant Superintendent of Personnel & Culture.

Once approved, any duties that begin before or extend beyond standard work hours must be recorded in Qmlativ Time Tracking through the appropriate separate payroll process.

Please click here for more information. 

All work hours for Guest Secretaries should be recorded and follow the current procedures outlined by the Business Department. 

If work hours are not recorded properly, payroll will not be able to process payments timely and accurate. 

Please click here for more information. 

Yes. Guest Secretaries can be assigned to long-term assignments by recommendation. Please submit a Recommendation for Hire - Long Term Assignment through Recruiting & Hiring for approval. 

Please click here for more information. 

All work hours for Guest Custodians should be recorded and follow the current procedures outlined by the Business department. 

If work hours are not recorded properly, payroll will not be able to process payments timely and accurate. 

Please click here for more information. 

Yes. The request for coverage must be approved by the Assistant Superintendent of Personnel and Culture. 

Please click here for more information. 

All Guests are expected to demonstrate professionalism and maintain a reliable attendance pattern.

The Guest role is a temporary, on-call, and as-needed position. The District uses a consistent framework for addressing performance or attendance concerns and, when appropriate, providing support and opportunities for improvement.

Personnel & Culture (P&C) may initiate this process when a performance or attendance concern is reported. When appropriate, the goal is to ensure Guests understand expectations, have an opportunity to address concerns, and are provided a clear path toward improvement.

For additional information, please reference:

Performance & Attendance Response Guide

Guest Performance & Attendance Notice

Guest Expectations

For additional support or guidance, please contact Guest Services at guestservices@cm201u.org.