Privacy Policy

This Privacy Policy was last updated on November 11, 2024.

Thank you for joining Space. We at Space (“Space”, “we”, “us”) respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights regarding your personal data.

Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use Space websites, mobile applications, APIs, or related services (the “Services”). It also applies to prospective customers of our business and enterprise products.

By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.

1. What Data We Get

We collect certain data from you directly, like information you enter yourself, data about your consumption of content, and data from third-party platforms you connect with Space. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using. All data listed in this section is subject to the following processing activities: collecting, recording, structuring, storing, altering, retrieving, encrypting, pseudonymizing, erasing, combining, and transmitting.

1.1 Personal Information You Provide to Us:

- Account Information: Name, email address, password, phone number, date of birth, and other necessary information when you create an account.

- Profile Information: Additional information such as a profile picture, interests, and other details to personalize your experience.

- Content You Share: Any content you post, upload, or otherwise make available through the Services.

- Payment Information: Information necessary to process payments, which is collected securely by third-party payment processors.

1.2 Information Collected Automatically:

- Usage Data: Information about your interactions with the Services.

- Device Information: Information about the device you use to access the Services.

- Location Information: Approximate location based on your IP address.

2. Data You Provide to Us

We may collect various data from or about you depending on how you use the Services. Below are some examples to help you better understand the data we collect.

When you create an account and use the Services, including a third-party platform, we collect any data you provide directly, including but not limited to:

2.1 Account Data

In order to use some features (for example, registering for a course), you need to create a user account, and when you create or update your account, we collect and store the data you provide such as: email, password, phone number, occupation, interest, skills, gender, ethnicity, personal identification information, photo verification, age, date of birth, and unique identification number (“Account Data”).

2.2 Profile Data

You may also choose to provide profile information such as: photo, address, biography, language, website link, social media profile, country, or other data (“Profile Data”), and your Profile Data may be viewed by the public.

2.3 Shared Content

Parts of the Services enable you to interact with other users or share content publicly, including posting a review of a course page, asking or answering questions, sending messages to students and teachers, or posting photos or other work you upload. Such shared content may be publicly visible, depending on where it is posted.

2.4 Course Data

While using our Services, we may collect a variety of data from or about you, depending on how you use the Services. Here are some examples to help you understand the scope of the data we collect:

Student Payment Data:

If you make purchases, we collect certain data as needed to fulfill the order, such as your name and zip code. You must provide certain payment and billing information directly to third-party payment processors.

Teacher Payment Data:

If you are a teacher, you may link a payment account with the Services to receive payments, and we collect certain information necessary to fulfill your order.

Please review our Privacy Policy to understand how we collect, use, and disclose data in more detail and in accordance with applicable laws and regulations.

Data about your accounts and other services:

Information from third parties:

Third party platforms: If you access the Services through a third party platform (such as Facebook or Google), we may collect information from that platform, such as your name, profile picture, and email address, in accordance with the privacy policies and your privacy settings on that platform.

Social media features: Our Services may include social media features, which may collect your Internet Protocol (IP) address and store cookies to function properly.

3. Communication and Support

If you contact us to request support or report a problem, whether or not you have created an account with us, we collect and store your contact information, messages, and any other data you may provide to us (such as name and email) or that we obtain automatically. We retain this data for use in responding to your inquiries and dealing with the issues raised, in accordance with the applicable privacy policy.

Please note that we store data related to your account, if you have an account with us, in a secure cloud environment. This data is highly protected to ensure the confidentiality and security of your personal information, and follows the approved privacy policies.

4. Data We Collect Through Automated Means

4.1 We use cookies, web beacons, and similar technologies to automatically collect data when you use our Services.

System Data: Technical information about your computer or device, such as your Internet Protocol (IP) address, device type, operating system, browser type, and language.

Usage Data: Information about your interactions with the Services.

Approximate Geographic Data: Location information derived from your Internet Protocol (IP) address.

Cookies and Tracking Technologies: We use cookies and similar technologies for a variety of purposes, such as authentication, personalization, security, and analytics. You can manage your cookie preferences through your browser settings.

4.2 Access to Device Features

Camera Access

Purpose: We request access to your device’s camera to enable you to take photos or videos for use within the App, such as updating your profile picture or submitting tasks that require visual content.

Example: If you choose to upload a profile picture or engage in activities that require submitting photos, we need access to your camera to allow you to take and upload photos directly within the App.

Access to photo library

Purpose: We request access to your photo library to allow you to select and upload existing photos or videos from your device to the app.

Example: If you want to change your profile picture using an existing photo or upload photos as part of course assignments, we need access to your photo library to facilitate this functionality.

Microphone access

Purpose: We request access to your device’s microphone to enable you to record audio for use within the app, such as participating in live classes or submitting audio assignments.

Example: During live interactive sessions with instructors, you may use your microphone to ask questions or participate in discussions.

We will not access or use your camera, photo library, or microphone without your explicit consent. You can revoke this permission at any time through your device settings.

5. Online Advertising and Analytics:

5.1 We use third-party analytics services to analyze your use of the Services, such as Google Analytics, Hotjar, and Intercom. These services are used to analyze information such as browser type, number of visits, usage and performance data, and help understand how the Services perform across different devices.

5.2 We use third-party advertising services such as Facebook and Google Ads to facilitate the delivery of advertising campaigns for our Services, and these ads may be based on data we know about you or your current or past activity across other sites and services.

In aggregate, this information is collected through cookies and tracking technologies and is used to improve the Services, your experience, and ensure that we deliver content that meets your interests. Please read our Privacy Policy for details on how we collect and use this data and how you can control it.

6. How we use your data

We use your data for purposes such as:

Providing and improving the Services: providing content, processing operations, and enhancing the user experience.

Communication: sending administrative messages, responding to inquiries, and providing updates.

Personalization: personalizing content and recommendations based on your preferences.

Analysis: monitoring and analyzing usage and trends to improve the Services.

Security: protecting against fraud and unauthorized access.

Compliance: complying with legal obligations and enforcing our terms.

7. Device notifications

Sending notifications: We use your data to send notifications to your device to provide relevant updates and messages.

These purposes are carried out to improve your experience and provide better services, in accordance with relevant agreements and legislation. The settings available in your account or device also allow you to manage your communication preferences and notification choices according to your wishes.

8. Legal bases for data processing (GDPR compliance)

We process your personal data based on:

Contractual need: to provide the services you have requested.

Legitimate interests: for purposes such as improving our services, ensuring security, and preventing fraud.

Consent: To obtain your consent to send marketing communications or to access device features. Legal Obligations: To comply with legal requirements.

9. Manage your account preferences.

We use your data for the following purposes:

9.1 Facilitate technical operation:

Resolve technical issues.

Securing the Services and preventing fraud and abuse.

9.2 Interacting with users:

Seeking feedback from users.

Marketing and promotions: administering surveys and promotions that we run and sponsor.

9.3 Data analysis:

Learning more about you by linking your data with additional data from external data providers.

Data analysis with the help of data analysis service providers.

9.4 Improving the Services and developing products:

Improving our Services and developing new products, services and features.

9.5 Analyzing trends, tracking purchases and usage data

9.6 Advertising the Services:

Advertising the Services via external websites and applications.

10. Compliance with Law:

As required or permitted by law.

As we act and as necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.

11. We share some of your information with various parties for the following purposes:

11.1 Teachers and Students:

We share your information with other teachers and students to enable interaction and improve the educational experience.

Service Companies:

We share your data with companies that provide services to us to ensure the proper operation of the Services.

11.2 Business Partners:

We share your information with business partners for marketing, promotion, and improvement of the Services.

11.3 Data Analytics Providers:

We share your data with data analytics providers to understand and improve the performance of the Services.

11.4 Social Media:

We share your data with your social media to facilitate interaction and engagement.

11.5 Promotion and Advertising Companies:

We share your data with promotion and advertising companies to improve marketing and increase awareness of the Services.

11.6 Security and Compliance:

We may share your data as needed for security or compliance.

11.7 Corporate Restructuring:

We share your data as part of a corporate restructuring, if necessary.

11.8 Your Consent:

We may share your data in other ways if you have consented to this or if it is required by applicable laws.

12. We share your data with your teachers and teaching assistants in certain circumstances:

As described in our Privacy Policy. This is done to improve your learning experience and create better courses. Shared data may include things like system and device information and your activity on the Platform.

It is important to note that we do not share your email address with teachers or teaching assistants. Our teachers enable Google Analytics to run on their course pages to track performance and improve their course pages.

This approach fosters collaboration between teachers and students to achieve continuous improvement in the educational process.

12.1 With other students and teachers:

In connection with the sharing of your content and personal data, this may be publicly available, subject to your privacy settings. For example, if you have asked a teacher or teaching assistant a question, your information, including your name, may be visible to other users, subject to your settings.

As for service providers, contractors and agents working on our behalf, we share your information with them to provide certain services such as payment processing, fraud protection, data analysis and marketing. These entities may have access to and use your personal information as directed by us to provide the appropriate service.

This approach allows for the provision of diverse and effective services, while at the same time taking into account the protection of your privacy and the security of your personal data.

12.2 With Space App Affiliates

We may share your information with our affiliates that are under common ownership or control, in order to enable us and enhance our support in providing the services. In addition, we reserve the right to exchange information with business partners, as we have agreements with other sites and multiple platforms to improve our services and expand our reach to Abqr. In this context, we may share your data with these partners, based on your location or use of the service.

12.3 With data analysts and information optimization services

As part of our use of third-party analytics tools, such as Google Analytics and information optimization services such as Clearbit, we share certain contact information, account data, system data, usage data, or de-identified data when needed. “De-identified data” means data that has been stripped of specific personal information, such as name and email address, and replaced with tokenized identification information. This is made available to service providers for the purpose of providing data analysis or consent services based on publicly available databases (which include contact information and social information from other sources). This is done in order to enhance communication with you in a more effective and professional manner, while maintaining a high level of privacy.

13. Enabling Social Media Features

Social media features on the Services, such as the Facebook Like button, allow other companies that provide the service in the social media field to know information such as your device’s IP address and the pages you have visited on the Service. Enabling these features requires the installation of cookies. Your interaction with these features is controlled by other companies in accordance with their own privacy policies.

14. Managing Promotions and Statistics

We may share your information as needed, for the purposes of administering, marketing, and sponsoring promotions and statistics in which you choose to participate, in accordance with applicable laws (such as providing a list of winners or providing required data), or in accordance with the rules of the promotion or statistics.

15. Advertising

If we decide in the future to display advertisements, we may share certain regulatory information and usage data with other advertisers and advertising networks. This is in connection with the display of general demographic information and preferences among our users. We may also allow advertisers to collect systematic data using data collection tools, and use that data to serve targeted ads to improve user experience through behavioral advertising and network analytics. Advertisers also have the right to share with us the data they have collected about you.

16. For Security and Legal Compliance Purposes

We reserve the right to disclose your information to a third party if one of the following applies:

If we have a good faith belief, in our sole discretion, that disclosure is permitted or required by law.

If disclosure is required as part of a judicial, governmental, or legal investigation, judgment, or trial.

If disclosure is reasonably required as part of a valid subpoena, warrant, or valid legal request.

If disclosure is reasonably required to enforce our Terms of Use, Privacy Policy, and other legal agreements.

If disclosure is required to address fraud, abuse, or potential violation of law, or for a security or technical issue.

If disclosure is reasonably required in our sole discretion to protect against imminent harm to the property rights or safety of space, its users, employees, and members of the public.

We may also disclose your information to our auditors and legal advisors to evaluate our disclosure obligations in accordance with our privacy policies.

In the event of a business transition such as a merger, acquisition, divestiture, or dissolution, we may share or disclose your data to the successor company during such transactions.

After aggregation or anonymization, we may disclose or use the aggregated or de-identified data for any purpose.

With your permission, we may share your information with a third party outside the scope of our privacy policies.

17. Security

We take appropriate security measures based on the type and sensitivity of the data we store. As an online information system, there is a risk of unauthorized access, so it is important to protect your password and report any suspicions of unauthorized access to your account.

Space  takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that it collects and stores. These measures vary depending on the type and sensitivity of the data. Although we strive to provide a secure environment, we cannot guarantee 100% security, nor can we guarantee that the connection between you and Abqar, our services, or any information you provide will be completely secure from unauthorized access by third parties.

Your password is an important part of the security system, and you must protect it carefully. You should not share your password with any third party, and if you feel that your password or account has been compromised, you should change it immediately and contact our support team for any inquiries or assistance.

18. Data Security

We take reasonable security measures to protect your data from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

19. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

20. International Data Transfers

Your information may be transferred to and stored on servers located outside of your state or country where data protection laws may differ. We take steps to ensure that appropriate safeguards are in place to protect your data.

21. Your Rights

You have certain rights in relation to the personal data we collect, including:

21.1 Right to Choice:

You may choose not to receive promotional communications from us.

You may manage or reject your cookie preferences.

21.2 Right to Access and Rectification:

You have the right to access and correct your personal data if it is inaccurate or incomplete.

21.3 Right to Erasure:

You may request that we erase your personal data in some circumstances.

21.4 Right to Portability:

You may request that we transfer your Personal Data to another party in an appropriate format.

Right to Object: You may object to the processing of your Personal Data in certain circumstances.

Right to Withdraw Consent: If you have consented to the processing of your Personal Data, you may withdraw your consent at any time.

22. Your Choices About Data Use

You may choose not to provide certain data to us, but you should be aware that this may impact your ability to take advantage of some features of our Services.

To stop receiving promotional messages, you may opt out of promotional communications that we send. You should note that we will continue to send transactional and service-related messages, which may include administrative confirmations and important updates about our Services, regardless of your email preference settings.

You can control cookies and local data stored on your browser or device, and control the location or other data collection and sharing through your wireless device.

For information about cookies used for ad targeting by participating companies, you can visit the Consumer Choices pages of the Network Advertising Initiative and the Digital Advertising Alliance. You can also visit the Google Ads settings page to set your ad preferences.

To enable cookie options for networks such as Google Analytics, Hotjar, Mixpanel, Zoomanfo, and Clearbit, you can follow the instructions for each service. If you have any information about the data, how we use it, or your rights, you can contact us by email at { info@space.com}.

23. Access, Update and Delete Your Personal Data

To update or terminate your personal data that we collect from Abqar, you may follow these steps:

Update Direct Data:

You may update the data you provide directly by logging into your account and updating your information at any time.

Terminate Account:

To terminate your account, please contact our support team.

Please note that even after you terminate your account, some or all of your data may remain visible to others, such as data that has been copied or published by other users.

Individual Rights Requests:

You may submit requests to access, correct or delete your personal data by contacting our support team or by emailing { info@space.com }.

Response Period:

Please allow us 30 days to respond to your request. For your protection, we may request that the request be sent through the email address associated with your account and that we verify your identity before implementing the request.

Data Retention:

We retain certain data for as long as we have a legal basis to do so, such as to maintain mandatory records and complete transactions.

Please note that we may recover your data after your account is terminated if we have a legitimate purpose to do so, in accordance with the applicable Privacy Policy.

For any questions or further information, you may contact our support team or email us at { info@space.com }.

24. Age of Students and Teachers

Students and teachers must be at least 18 years old to create a Space account and use the Services. If you are under 18 but are older than the age of consent required to use the Online Services where you live (for example, 13 in the Arab countries and the United States or 16 in Ireland), you may not create an account, but we encourage you to invite a parent or guardian to open an account and help you access content that is appropriate for you. If you are under this age of consent to use the Online Services, you may not create a Space account or use the Services, regardless of the assistance or consent of a parent or guardian. If we discover that you have created an account in violation of these rules, we will terminate your account. Under our Coach Terms, you may be required to verify your identity before you are permitted to submit content for publication on Space. You may terminate your account at any time. See our Privacy Policy to learn what happens when your account is terminated.

25. Updates and Contact Information

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the “Effective Date.” Your continued use of the Services after any changes will indicate your acceptance of the new Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

- Email: [info@space.com ]

- Address: Space, Egypt, Alexandria-Wabour El-Meyah, Block 1, Pasteur Street.

26. Modifications to the Privacy Policy

We may update this Privacy Policy from time to time. If we make a material change to this Policy, we will notify you by email, by posting a notice on the Service, or by other means required by applicable law. We will also provide a summary of the material changes. Unless otherwise stated, revisions will be effective on the day they are posted.

To the extent permitted by applicable law, your continued use of the Service after the effective date of any such change will constitute acceptance of (and agreement to comply with and be bound by) the revised Privacy Policies. The revised Privacy Policies will prevail over the previous Privacy Policies.

27. Interpretation

In the event of any conflict or discrepancy in interpretation between the provisions of the Privacy Policy in Arabic and its provisions in a language other than Arabic, the Arabic version will be interpreted and governed by it, and that version will prevail.

28. Questions

If you have any questions, concerns, or disagreements regarding the Privacy Policy, please do not hesitate to contact the Privacy Team by email.

29. Cookie Policy

What are cookies?

Cookies are small text files that are saved by your browser while you browse the Internet, which may be used to collect, store, and share data about your activities on websites. These activities include Space. Cookies allow us to store information about your visit to the Sites, such as your preferred language, and help make your browsing experience smoother. We use both session cookies, which expire after a short time or when you close your browser, and persistent cookies, which remain stored in your browser for a set period of time. Session cookies are used to identify you during a single browser session, such as when you log in to Space. Persistent cookies are used when you need to be identified for a longer period of time, such as when you request to remain logged into Space.

30. Why does Space use cookies and similar technologies?

We use cookies and similar technologies, such as web beacons, tracking pixels, and flash cookies, to ensure that we provide, measure, and improve our services in a variety of ways. Cookies are used when you visit our site and use our services via your browser or mobile app. Additionally, we may collect additional information through other means.

31. We use cookies for a variety of purposes, including:

Authentication and Security:

To enable your access to Space.

To enhance the security and protection of your account.

To help detect and combat spam, fraud, and illegal activity that violates Space’s agreements.

Example:

For example, cookies verify your identity when you log in to Space and help prevent unauthorized parties from accessing your account.

We are committed to ensuring your security and privacy, and our use of cookies helps improve your experience on Space.

32. Preferences:

Cookies store information about your browser and preferences, and save your settings and other choices you may have made. For example, cookies help us record your preferred language or country, which enables us to serve content in your preferred language without having to ask you about it every time you visit.

33. Analytics and Research:

Help us improve and understand how people use Space.

For example, cookies help us test different versions of Genius to see which features or content people prefer, web beacons help us determine which emails are opened, and cookies help us see how you interact with Space, such as which links you click.

We also work with a number of analytics partners, including Google Analytics and Mixpanel, who use cookies and similar technologies to help us analyze how users use the Service, including where you came from. These service providers either collect the data themselves or we may disclose it to them.

You can choose from a range of these services through our tools such as Google Analytics browser add-ons and Hotjar cookies.

34. Personalized Content

To enable Space to personalize more relevant content.

For example, cookies help us show you a personalized list of recommended courses on the home page.

To learn more about targeting and advertising cookies and how to choose between them, visit {info@space.com } or, if you are in the European Union, visit Your Choices website.

Please note that when advertising technology is integrated with the Services, you may still receive ads from other websites or apps, but they will not be tailored to your interests.

When you use mobile applications, you may also receive in-app advertising. Apple iOS, Android OS, and Microsoft Windows each provide their own instructions on how to control in-app advertising. For other devices and operating systems, you should review your privacy settings or contact the platform operator.

35. Updates and Contact Information

We may review and update our Cookie Policies from time to time. If we do, we will notify you by posting the new policies on our website of the effective date of the new version. If there are material changes to these policies, we will take appropriate steps to notify you in advance of the planned changes.

If you have any questions or concerns about the use of cookies, please contact us by email at { info@space.com }. We are always here to help and clarify any aspects of our Privacy Policies.