Valid from: September 10, 2024

Last updated: September 23, 2024

Cloud Studios Teknoloji Yatırım Anonim Şirketi ( “Cloud Studios,” ”we," "us," or "our") is dedicated to protecting your privacy and ensuring a safe and enjoyable gaming experience. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our mobile game ("Game") available on the Google Play Store and Apple App Store. Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it. By accessing or using our Game or services, you agree to the terms of this Privacy Policy.

1. Consent to Processing of Personal Data

1.1. Your freely given consent forms the legal basis for processing your personal data. By consenting, you agree that your data may be transferred to both EU and non-EU countries

1.2. When you download and access our application or services, a dialog box will appear with the statement: “I fully and freely agree with Privacy Policy,” along with a link to this Policy and an “I accept” button. By clicking “I accept,” you consent to the processing of your personal data in accordance with our Privacy Policy.

1.3. The dialog box will also include the statement: “I confirm that I am 16+ (or holding parental responsibility).” By clicking “I accept,” either you confirm that you are 16 years of age or more, or the person holding parental responsibility over you consents to the processing of your personal data.

1.4. You may withdraw your consent at any time by sending a verifiable request to support@cloudgamestudios.com, including your online identifier (e.g., user ID) for identification purposes. 

1.5. You can also request the deletion of your personal data via support@cloudgamestudios.com. We may not be able to delete your data if processing is required for legal obligations, or other legal grounds under GDPR.

2. Controllers and Processors of Your Personal Data

2.1. The Controller determines the purposes and means of processing your personal data and engages other entities as Processors under written contracts.

2.2. The following categories of legal entities are involved in processing your personal data as Processor:

2.2.1. Entities providing attribution tracking, ad mediation, and ad network services; 

2.2.2. Entities using analytical tools for user behavior analysis; 

2.2.3. Entities using advertising networks for promoting our applications and services; 

2.2.5. Entities storing processed personal data.

2.3. Processors handle personal data as per the contracts, ensuring compliance with GDPR and user rights.

2.4. Linked Services: Services may be linked to unaffiliated sites or content. Cloud Studios is not responsible for the privacy practices of unaffiliated companies, and once you leave the Cloud Studios Applications or click an advertisement you should check the applicable Privacy Policy of the other service.The privacy practices of these third parties should be reviewed separately.

3. Information We Collect

We may collect personal data directly from you or third-party companies who have obtained your consent or have another legal right to share such personal data with us (including advertising platforms, partners and data aggregators who have obtained it). This may include attributes about you and your interests, as well as other games and services you use, demographic and general location information. We will use your personal data as described in this Privacy Policy. Depending on which of our Services you interact with, we may collect and process the following types of information:

3.1.1 Analytics Data,Information related to your gameplay, including levels completed, in-game actions, preferences, and progress including details about how you use and interact with our games, advertising and other Services (for example, information about how and when you use our Services, what device you use to access our Services or details regarding profile visits, crash logs and diagnostic information (such as battery life, loading time, latency, framerate, or other technical diagnostics) about the performance of our Services on your device). Commercial information such as products and services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

3.1.2 Device Data, Information about your mobile device including your unique device ID (persistent/non-persistent), Identifier For Advertisers (IDFA), Identifier for Vendor (IDFV), game center ID;

3.1.3 Location Data, including your location based on your Internet Protocol ("IP");

We may collect non-personal information that cannot be used to identify you, such as aggregated data and statistics regarding Game usage.

4. How We Use Your Information

We use the information collected to:

• Improve and Optimize the Game: Analyze gameplay patterns to enhance game features and design.

• Provide Customer Support: Respond to your inquiries, feedback, and support requests.

• Display Advertisements: Show relevant ads based on your preferences and interactions with the Game.

• Analyze Game Performance: Track the Game’s performance and identify issues to provide a seamless user experience.

• Security and Fraud Prevention: Protect against unauthorized access and misuse of our Game and services.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. The retention period may vary based on the type of information and the context in which it was collected.

6. Your Rights and Choices

You have certain rights and choices regarding your personal information, depending on your location:

a. Rights under GDPR (for EEA Residents):

• Right to Access: You have the right to request access to the personal information we hold about you.

• Right to Rectification: You have the right to request corrections to inaccurate or incomplete personal information.

• Right to Erasure: You can request the deletion of your personal information under certain conditions.

• Right to Restrict Processing: You have the right to request the restriction of processing your personal information.

• Right to Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

• Right to Object: You can object to the processing of your personal information for direct marketing purposes or other legitimate interests.

b. Rights under CCPA (for California Residents):

• Right to Know: You have the right to know what personal information is being collected and how it is used and shared.

• Right to Delete: You can request the deletion of your personal information that we have collected, subject to certain exceptions.

• Right to Opt-Out: You have the right to opt out of the sale of your personal information.

• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise any of these rights, please contact us at support@cloudgamestudios.com. We will respond to your request in accordance with applicable legal requirements.

7. Storage of Your Information

We and our Processors can store your personal data both inside and outside the European Union. The storage servers of our Processors can be located both in the European Union and in the other jurisdictions outside the European Union. We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you believe your data has been compromised, please contact us immediately at support@cloudgamestudios.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under applicable privacy laws, please contact us at:

Cloud Studios Teknoloji Yatırım Anonim Şirketi

Email: support@cloudgamestudios.com

Address: TAŞPINAR MAH. 2857 SK. NO: 4 GÖLBAŞI/ ANKARA / TÜRKİYE

We are committed to resolving any concerns you may have regarding your privacy and data protection.