Cedar Tech Help
How-To Laptop Troubleshoot:
Restart your computer.
*The normal way to restart your Chromebook is to use its 'Shut down' option: tap the notification area (the section with the WiFi, power and time) and press the top 'Shut down' icon.
*If the screen is black - squish the power button like a bug for 30 seconds.
WiFi:
Don't have Wi-Fi at home?
Fill out a HotSpot form with the Cedar Shoals Counseling office. This does not guarantee a hotspot.
Connecting to Wi-Fi at home:
Click at the bottom-right of the screen (near the clock).
Click below the Wi-Fi symbol where it says “Not Connected”
Select your Wi-Fi network. If needed, enter the passcode.
Once connected log-in as you normally would.
Student Responsibility:
Students are responsible for the Chromebook that has been checked out to them and one charger. Both items will need to be returned at the end of the school year.
Common Zoom Issues:
Connecting to Zoom
How to log in to Zoom. Look below for the animation.
My camera doesn't work.
If your camera is not working, try this troubleshooting tip first.
Sign-out of your computer.
Remove your profile.
Click ‘add a person.’
Re-add your profile using your CCSD login and password.
Try again!
You can, also, test your camera here: https://www.onlinemictest.com/webcam-test/. It is very common for a pop-up to appear when you enable your camera on a site for the first time, make sure you click ‘allow.’
My microphone does not work.
If your audio is not working, try this troubleshooting tip first.
Sign-out of your computer.
Remove your profile.
Click ‘add a person.’
Re-add your profile using your CCSD login and password.
Try again!
If that doesn’t work, try this:
Enable microphone auto-adjusting on Chromebooks.
Click on the settings gear in the upper right-hand corner of zoom, go to the Audio tab and enable the feature.