OHS Tech Help
under construction
Chromebook needs a "Tune-up"
Chromebook is showing low disk space, or acting slow. This is a good process for keeping a Chromebook in good working order.
Chromebook is definitely broken or charger is broken or missing
Because of the situation right now, all repairs are being handled in one location for the whole district. Please complete the repair request form, linked here:
https://forms.gle/TFprBcvRx8wz7Ldr7
After you hit submit, don’t miss the appointment link on the last page!
There will be a link to a calendar to schedule a drive through appointment. They will swap your broken Chromebook for one that works. Contact Erika Cassel, OHS Librarian, if you have difficulties.
Beginning on Monday, November 2 the student Chromebook Pickup/Repair location will change! Student Chromebook pickup/repair appointments will be located at CKSD Operations Services Center (next to Silverdale Elementary). Families should no longer go to TLC to pick up Chromebooks/hotspots.
o Chromebook Pick Up MAP Image
o Google Map link to CKSD Operations Services Center
Chromebook “acting weird” or “glitching” or “sites not loading correctly” or really any mysterious problem - these are the first steps
1. Clear your Cookies and Cache -
In Chrome: go to the three dots on the right of the toolbar
Go to Settings
Scroll down to “Show Advanced Settings”
Under “Privacy” choose “Clear Browsing Data”
Click on “Advanced” tab
Select “All time” from Time range, check the appropriate boxes, and click “CLEAR DATA”
Note - students are not able to clear browsing history or download history. This is managed at the district level (you’ll see the little icon next to these in students’ settings).
You can now close the settings tab, and re-open the site you are trying to access
2. Restart using the Refresh button (circular arrow) and power at the same time
3. Remove your profile by clicking the down arrow next to your name before you sign in
4. Sign in again
A resource on ClassLink isn’t working
Some resources need a password.
Many passwords are listed on the Library Resources Credentials Link (key)
Textbook log-in information is listed on the CK Student Digital Curriculum Link (lock)
Can’t login to ClassLink
Always use or ckstudents.org bookmarks folder on a school Chromebook or a Chrome browser that has been synced with a school account go to https://www.ckschools.org/ to use the shortcut.
Use ONLY the first part of the email address LAST1111F@ckstudents.org
Your default password is your student ID number
If you know you are using the correct link and login info and still can't login, please contact Erika Cassel, OHS Librarian.
Student can’t access PowerSchool
Make sure you are using ClassLink to access PowerSchool. Always use ckstudents.org or go to https://www.ckschools.org/ to use the shortcut
If you’ve changed your password or had an account change, you should check your saved passwords in your ClassLink profile (upper right). You can always delete the saved password, and then try again.
The other option is to type your current username and password when prompted..
If the you are sure you've done it the right way and still can't login, please contact Erika Cassel, OHS Librarian.
Family can’t access PowerSchool
If you've have used a PowerSchool account before, you should start with “Forgot Username or Password?” circled in red. If you don’t get the emails, contact the counseling center at OHS to correct email address.
If you have NEVER used a PowerSchool account before, you can create the account (yellow highlight). Parents must enter a PIN to connect a student to their account. The PIN was likely supplied when the student registered. Contact the counseling department for another copy of your student's PIN.
