Getting Started

What can I do?

Please check your EBS course register to see if any students on your course/s are listed under the heading:  'Students with access or additional learning support needs'.  If a student's name is there but there is no corresponding Reasonable Adjustments Plan (RAP): 

• This means the student has NOT requested support from the Access and Inclusion team but wants the tutor to know.

• Talk to the student and make time to check how you can best support them.

• Ask the student if they want to talk to the Access and Inclusion  team - you need their consent to refer them.

• Check out the Information Sheets  area covering  a wide range of access and support needs. This can be found on the main menu.

• Contact our team for advice - our details are at the bottom of every page.

If you receive  an email about a RAP on your EBS course register:

• This means the student has already been assessed by the Access and Inclusion team. Please go to your EBS register and click on the RAP. 

• The RAP will identify potential barriers to a student’s learning, and will advise on reasonable adjustments and strategies you can use in class (or online) to support them.

• The plan will include the email of  the coordinator/specialist  who assessed the student  (SpLD, Disability or Deaf support) so you can contact them directly if you have any questions about the content of the plan.

My student is struggling but hasn't disclosed any support needs to me. What should I do?

• Try and arrange a time to talk with the student  - in confidence . You could say you have noticed they are having some difficulties, or ask them how they are finding the course. They might not want to disclose anything , but you have opened up a line of communication.

• You can offer to put them in touch with the Access and Inclusion team or (with their consent), you can refer them to our team by email.

A learner is avoiding having this conversation, what should I do next?

• Try speaking to the whole group about the support that the college has available - mention all services.

• Consider whether you are able to offer a 1 to 1 with every learner so they do not feel like they are being singled out.

What advice or drop-in sessions can I refer students to?

Dyslexia and Disability Telephone Advice Service 

The service is for current and potential students who may have a learning difference or disability. This is how it works: 

• Students can book  a 25-30 minute telephone or Zoom appointment by clicking on this link: https://bit.ly/AccessAdvice   They will need to select either disability advice or dyslexia and neurodiversity advice and book their preferred date and time.  Alternatively they can email: support@citylit.ac.uk to arrange an appointment.

• We offer advice on support availability, learning strategies and tips for studying at home.

Counselling support for students

• City Lit Counselling Service (CLCS) offers solution-focused counselling sessions by phone or online video call. We offer up to six sessions for students attending courses lasting at least a term. Students access counselling directly by emailing counselling.service@citylit.ac.uk  or calling/texting 07900 138882.

Support for deaf and hard of hearing students

• If you have a student with hearing loss who needs support to access a main programme online course, please ask them to contact us (Access & Inclusion) by email or SMS and we will arrange an appointment for a telephone or video call. Note: Communication support may take 3-4 weeks to arrange.

• Email: support4deaf@citylit.ac.uk            SMS: 447860 041949

• You can also refer them to our Deaf Support Drop-in:  Wednesdays (Term time only ) 11 am- 1pm (Student Centre, room 3)