The “Orange way”

Control

Command

Rules

Red tape

Rigid Structures

Paternalistic

Slow

Bureaucratic

Call centres and help lines

Unresponsive

Resistant to change

This is the way we do things

Boundaries

Defensive

Manicured

Risk averse

Rewards compliance

Rejects alternatives

Say one thing, do another

People are resources to be used

Radically predictable

Backward looking

Familiar

Suppression of non-conformists