This is our electronic Guest Feedback Management system. A request to give feedback is sent to all hotel guests with a registered email address in Cenium and Mews, our integrated software solution. Loopon is a useful tool that provides us with a “Net promotor Score” per hotel. 

• Activity Benchmark: At least 45%

• Feedback to guest: Within 48 h (Weekend, next weekday)

• Unread issues: Max 50  

• Everyone who gives feedback should receive a response 

• Loopon goal per department should be clearly visible for all people in the department 

Loopon

More information about Loopon