Consumer group CHOICE has asked Australian governments to fix Australia’s travel “cancellation chaos” with 7 urgent reforms, starting by making it easier for travellers to obtain refunds when plans are cancelled.

CHOICE surveyed over 4,400 Australians who had travel plans disrupted by COVID-19 and is sharing their experiences in the report Consumer protection for Australian travellers: a plan for clarity, consistency and fairness.

VIDEO INTERVIEW WITH ALISON ELLIOTT (CHOICE) and case studies below:

Media contact: CHOICE Media Team, 0430 172 669, media@choice.com.au

Report and media release PDFs

Video interview with Alison Elliott (CHOICE Consumer Rights Expert and Report Author)

Video interview with Mick Saunders (ACT) about his experience dealing with Booking.com

Video interview with Christine Fulford (ACT) regarding STA Travel and loss of $7.5k