EMBARGOED 00:00 THURSDAY 8 JULY 2021
7 ways to fix the travel "cancellation chaos": CHOICE
Consumer group CHOICE has asked Australian governments to fix Australia’s travel “cancellation chaos” with 7 urgent reforms, starting by making it easier for travellers to obtain refunds when plans are cancelled.
CHOICE surveyed over 4,400 Australians who had travel plans disrupted by COVID-19 and is sharing their experiences in the report Consumer protection for Australian travellers: a plan for clarity, consistency and fairness.
VIDEO INTERVIEW WITH ALISON ELLIOTT (CHOICE) and case studies below:
Media contact: CHOICE Media Team, 0430 172 669, media@choice.com.au
Report and media release PDFs
P0159 Choice Travel report_EMBARGOED 00-00 THURSDAY 8 JULY 2021.pdfEmbargoed 0000 Thursday July 8_ 7 ways to fix travel CHOICE media release.pdfVideo interview with Alison Elliott (CHOICE Consumer Rights Expert and Report Author)
Alison Elliott - Cancellation Chaos.mp4Video interview with Mick Saunders (ACT) about his experience dealing with Booking.com
Mick Saunders from ACT.mp4Video interview with Christine Fulford (ACT) regarding STA Travel and loss of $7.5k
Chrstine Fulford.mp4