online learning

When accessing Relias, be sure you are linked to the correct webpage.  Click here to be redirected to the CII Relias page.  You can also access Relias using the shortcut on your desktop or from the CII's Mango App.

In the event that you are accessing Relias from a non-CII device, you can also type in the link below:  http://cii.training.reliaslearning.com/

Once you have successfully logged on to Relias, you must be on Learner View to access the Virtual Classroom.  

1. Access your Learner View/Dashboard

2. See "Full List of Assignments"

3. Find your scheduled training and click on the "Go to Event" button

4. Then click on the green "Join Virtual Classroom" button to launch the Virtual Classroom Session in a new browser.

5. Wait patiently for the Virtual Classroom to launch and for further instructions from the Instructor/s.

Always remember to complete the Final Exam and Evaluation for each of the trainings you participate in.  Completion of both items are required for attendance purposes.

While participating in a training while using a Relias Virtual Classroom, please be sure to check your settings if you experience issues with the audio or visual quality. 

• Be sure the volume on your device is on and not muted. 

• When you initially open the Relias Virtual Classroom, ensure that the correct microphone and speakers are selected.

• While in the Relias Virtual Classroom, access your Settings (this is the "gear" icon at the top of the screen).  Ensure that the correct microphone and speakers are selected.

• If you continue to experience issues with audio and visual while using the Relias Virtual Classroom, you can contact Relias support by following this route:  

Settings > Device Settings > Contact Support

While participating in a training in Relias' virtual classrooms, remember that you have the option of zooming in/out to the presentation screen.  Look for the +/- magnifying glasses on the lower right corner of the screen, right above the webcams.

Permissions for Mic & Camera

If you continue to experience issues with your mic and camera while in a virtual classroom, make sure you have given Chrome permission to use your devices.  Visit here for instructions on how to do this.

Tech Check

If you continue to experience any issues with accessing Relias Virtual Classrooms, you can do a "tech check" at the following address: https://smart.newrow.com/room/testPage/ 

Clear Cache

Clearing the cache on your Google Chrome browser can help fix certain problems, like loading or formatting issues on some sites.

Click here to learn how to do this.

If at first you don't succeed - TRY AGAIN!

As you know, most courses and live virtual trainings include a Final Exam.  Staff completing these trainings will have 2 attempts to pass the Final Exam with a minimum of an 80% passing score.  

In the event that both attempts to pass the Final Exam are exhausted, the trainings will be re-assigned to you in order to complete once again.

Please note that training reassignments for additional attempts to pass Final Exams will be done on a regular basis but cannot be guaranteed to be reassigned the same day.  In the event that you contact the Instructor and/or Training Manager about reassigning a training, be sure to include the TRAINING TITLE in your email/Relias communication.