Staff development and support

Developing and supporting your staff is central to your role. As a Recreation Coordinator, one of your most important responsibilities is to foster the growth and development of your team. Ongoing support, coaching, and clear communication are essential to helping your staff thrive and contribute effectively to the team. 

Key Considerations for Effective Staff Development

1. Clarity:

   • Set clear expectations

   • Check for understanding by asking open ended questions and/or having them explain their interpretation of your direction. (Not just "Yes, I understand")

2. Observation vs. Coaching:

   • Observation is the act of watching your staff in action, while Coaching is a more proactive, engaged process of teaching and guiding.

   • As a leader, you should move beyond just observing your staff—actively engage in coaching by providing guidance, feedback, and support to ensure growth.
     
     

3. Step In and Offer Help When Needed:

   • When you notice a staff member struggling, don’t hesitate to jump in and offer assistance.

   • After stepping in, follow up with the employee to explain the approach you took and why it was necessary. This will empower them to apply these insights in the future.
     
     

4. Address Minor Issues Before They Become Bigger Problems:

   • Don’t assume that small issues will resolve themselves. Often, employees are unaware of their areas for improvement.

   • If you don’t address minor concerns, it can lead to unintentional reinforcement of undesirable behavior. It’s essential to provide clear feedback to guide growth.
     
     

5. Address Performance Concerns Promptly (and Privately):

   • When you notice performance issues, address them immediately and in a private setting. Timely, real-time feedback helps the employee understand exactly what needs improvement and how they can address it right away.

   • Private conversations allow for open dialogue and prevent embarrassment in front of other staff members.
     
     

6. Create a Culture of Continuous Learning and Improvement:

   • Encourage staff to see feedback as a tool for personal and professional growth, not as criticism.

   • Offer opportunities for skill development, whether through additional training, shadowing, or collaborative problem-solving, to foster a growth mindset within your team.