Please note - this login will NOT work for parent/observers who have non-CCSD accounts. Information about Parent/Observer access can be found here.
It's possible that cookies are interfering with the LockDown Browser extension being recognized as installed on the Chromebook. If so, the student will want to clear out all cookies and cache on the Chromebook. Follow these steps:
Make sure the student has the Respondus Lockdown Browser extension installed in their Chrome browser [find info here]
Open the Chrome browser and enter this in the URL bar: chrome://settings/clearBrowserData
The "Basic" tab will be highlighted, leave it like that.
In the "Time Range" field, select "All time".
Check the box next to "Cookies and other site data."
The other options (Browsing history and cached images and files) are optional.
Then click the "clear data" button.
This will result in you being logged out of Canvas. Log back in, and then try to take the exam again.