Tech Support

Technology Support

In the event of a school closure, the tech department will still be available . The tech department will be monitoring email regularly. Prior to contacting tech support, please try the suggestions below. If those suggestions do not resolve the problem, please email the technology department at mike.daugherty@chagrinschools.org. Please include as much information about the issue you are experiencing as possible. Screenshots of the problem are helpful, videos are even better. All effort will be made to quickly contact you to resolve any issues.

Website or Chromebook not working? Try this first.

1. On your computer, open Chrome.

2. At the top right, click More Tools .

3. Now click Clear browsing data...

4. At the top, choose a time range. To delete everything, select All time.

5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

6. Click Clear data.

7. Click Refresh icon

Did that fix your issue?

No? Try this next.

1. From the sign-in screen, click the profile that you want to remove. This would be your student profile.

2. In the lower-right corner of the profile picture, click the Down arrow .

3. Click Remove this user.

4. In the box that appears, click Remove this user.

5. Now, click Add User at the bottom and login with your Chagrin Falls Google account.

Did that fix your issue? If not, please contact tech support using the information at the top of this page.

Not Getting the District Emails?

The district periodically sends informational emails out to anyone who has subscribed to our email list(s). During an emergency such as this one, the district uses this system to email everyone with important information. If you are not getting these emails, you may have forgotten to sign up or you unsubscribed at some point. On the district website, click “Stay Connected” in the upper right hand corner to sign up for these alerts. Make sure to sign up for the "District Information" list. You can choose to sign up for building level message as well.

Video Issue

Teachers are creating and sharing a number of Screencastify videos during the closure. There are time when you need to download the video to watch it, but some students have reported issues when downloading the video. A message appears stating that you do not have enough space on your drive to download the video.

Mrs. Kevern made a short tutorial on how to fix this problem.