Training & Development

Managing Our Drive Thru

Our drive-thru is an interdependent system of people and processes. When we experience a breakdown in any one area it has consequences that "show up" downstream in the process. Every position is important!

Use the system model to see how breakdowns and recoveries in key positions affect our ability to push car counts through our drive-thru.

Critical Resource

Thinking in Systems

Order the Book

RIG_Thinking in Systems Text Summary.pdf

Book Summary

RIG_Thinking in Systems Graphic Summary.pdf

Summary Illustration

LEAN RESOURCES