Team Coordinator

Team Coordinators are responsible for getting the shift up and running on time, every time. Tasks include:

• Maintaining the shift chat while coordinating volunteer breaks and troubleshooting technical/scheduling issues

• Filling out the shift report, double-checking and approving volunteer hours on Clockify

• Monitoring volunteer performance, providing feedback for each volunteer on shift, and drawing Team Leads' attention to those who may require retraining or additional support

• Working as a team with the Shift Supervisor to guide and support all volunteers on shift, ensuring we deliver excellent emotional support

What's in it for the volunteer?

• Leadership experience that develops

  • Organizational skills

  • Time management skills

  • Problem-solving skills

  • Leadership skills

• Google Workspace training that will come in handy in any career path

• Abundant opportunities to be promoted into other leadership roles in different departments

• Genuine satisfaction knowing you have made it possible for CLS to achieve its mission to provide pre-crisis emotional support

• Great references when applying for jobs and higher education programs

Requirements

• Minimum completion of 7 Emotional Support Chat Responder shifts

• Commitment: at least 1 semester (4 months); 8 hours per month

  • Hours are logged on Clockify and approved by the Team Manager.

• A strong desire to lead a shift team with kindness, patience, and compassion

• Demonstrated understanding of Emotional Support Chat Responder role

• Detailed-oriented, analytical skills, and strong problem-solving ability

• Ability to work under pressure, maintaining professionalism and tact, with minimal supervision

• Technical proficiency, especially with Tawk, Gmail, and WhatsApp; able to quickly learn how to use new programs (Acuity, Monday.com)