Chromebook Support

Call (209) 556-1570 (Option 1) for immediate help with technical problems.

If you would like us to contact you for report support, please submit a Technology Support Request by clicking this link. This is recommended problems that are not urgent. If you have an urgent problem, please call (209) 556-1570 (Option 1)

Below are guides for using Chromebooks and troubleshooting common Chromebook issues. If you're having a problem accessing digital curriculum or applications, please notify your teacher.

If you're new to using a Chromebook or recently had one checked out to you, please refer to the Chromebook Quick Start guide off to the side.

This will show you how to:

  • Power on a Chromebook

  • Charge a Chromebook

  • Check Battery Life

  • Login using your Ceres Unified School District Google Account


Feel free to also check out some Device Resource Guides for Parents.

Chromebook Quick Guide Parents (Login with Username & Password).pdf

Often times, simply removing your account from the Chromebook or performing an update to the Chromebook will fix common problems you are experiencing. Please refer to the guides below on how to "Remove your Google Account/Profile from a Chromebook" and how to "Manually Update a Chromebook."

Chromebook Issues - Remove Profile Guide.pdf
Chromebook_Update.pdf

Chromebook wont turn on? Chromebook won't connect to WiFi? See the guides below that show how-to troubleshoot some common Chromebook issues.

Public Chromebook Troubleshooting - Dell Chromebook
Public Chromebook Troubleshooting - Dell Chromebook SPANISH

Need access to your Google Drive files offline? Please see the guides below on how to access your Drive Offline!

Drive Offline
Copy of Drive Offline (Spanish)