Troubleshooting
Troubleshooting
Embedded Files
If you are able to login to my.ccpsnet.net, but you cannot get on Canvas, try clicking on the Courses button (book) on the left of the Canvas screen and then the Dashboard Button (speedometer). Next, see if you can click on your homeroom teacher's Canvas classroom.
When things aren't going quite right, logoff and restart your Chromebook. If that doesn't work, check to see that you are signed in to Google with your student CCPS account. If that doesn't fix it, try clearing your cache. Next, try removing and reinstalling your Chromebook profile. Finally, contact your teacher and describe the problem. They will work to fix the issue on their end. If they can't, they will suggest that you go to a Chromebook Support Site. If you lose your charger, they may be ordered here.
Log Out & Restart
Log Out & Restart
Sign Out and Log Off.mp4Checking for your Student CCPS Account
Checking for your Student CCPS Account
Check Your Account.mp4
Reinstalling a Chromebook Profile
Reinstalling a Chromebook Profile
ChromebookSetupV2.mp4Updating Chrome
Updating Chrome
UpdateChrome.mp4Mic. & Camera Fix in Google Meet
Mic. & Camera Fix in Google Meet
FixMicCameraSettings.mp4Changing or Resetting your Password
Changing or Resetting your Password
change password.wmvAccessing Resources on Personal Device
Accessing Resources on Personal Device
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