Tech Support

Step 1: Troubleshoot

1. Close out open programs and windows and restart the device.

2. Ensure you are using the correct Classlink. Access Classlink on laptops and desktops by going to the Parkway or Columbia County School System's web site and clicking the Classlink button just under the photo banner. (You should see the torch and flame logo not the blue cloud.)

3. Ensure that you have your child's username and password available.  Your child's teacher sent home that information. You do need it for some programs and not just the Quickcard.

4. If using a laptop or desktop:

   • Make sure you are using Google Chrome as the internet browser.

   • Use an incognito window so your computer does not try to load your personal account. 

   • Make sure you have installed the Classlink extension.

5. If using a cell phone or tablet:

   • Make sure you are using Google Chrome as the internet browser. If necessary, use the app store to get Chrome.

   • Make sure you have the Classlink or Google Classroom app installed (get apps from the App Store or Google Play.) 

   • Ensure you are using the correct Classlink. If the Classlink app is showing the blue cloud, tap the back arrow at the top left corner. Click in the search box and type "Columbia County SD." Tap on our Classlink. Proceed with log in.

Step 2: View video tutorial on the Family Resources Page if applicable.

Step 3: Contact tech support by email. Tech support will be available during the hours of 8:00 AM - noon on the Digital Learning Day.

When emailing, be sure to include student's first and last name, and clearly state the problem or error. Photos of the issue are helpful. Emails will be answered as quickly as possible in the order they are received.