I can’t get into my Class Connect Session or coursework.

• Clear your cookies and cache on your computer. (In Google Chrome, Press Ctrl+Shift+Delete) Try again.

• Check email, ParentSquare and/or Facebook to see if there is a service disruption.

• Check help.k12.com to see if K12 has posted an outage notice.

• If there is not an interruption

  • call K12 help, 866-512-2273 and reach out to your teacher(s) by email to inform them of the login issues.

• If there is a confirmed interruption

  • Check your email to see if the teacher sent a Zoom link to get in the class.

  • Check the Fire Drill website

  • Watch your schedule for class cancellations or to retry accessing them.

  • Continue to check your school email for information/announcements.