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TRAINING PROGRAM + IN OFFICE ENVIRONMENT
TRAINING PROGRAM + IN OFFICE ENVIRONMENT
This role is 100% based in office. All Customer Experience Advocates will work out of our high-energy corporate office in Tempe.
Training will be 4 weeks long, Monday - Friday between 8:00 am - 5:00 pm at 40 hours per week.
During training, you will be given several resources to set you up for success ranging from hands-on experience, workbooks and assessments. The assessments will give you a clear understanding of the day-to-day for our Customer Advocates and ensure you are ready to give our customers the best experience possible!
PTO Requests are not granted during the training program.
All new employees will be required to pass a series of assessments throughout the training program. Employment is contingent upon meeting the standards of each of the assessments during the 4-week training period.
SCHEDULE + HOURS OF OPERATION
SCHEDULE + HOURS OF OPERATION
Our team is 100% in the office full-time
After training, schedules will generally consist of 40 hours per week.
After training, your schedule may flex between 32-45 hours a week depending on business demand. Tax season is a busy time, so all hands on deck during this time to support high call volume for example.
PTO requests are blocked out during our busy periods.
We are open 6 days per week and most holidays - HELLO holiday pay!
Post-training schedules will include working on Saturdays. Advocates will have Saturdays, plus a day off during the week.
Hours of operation for Customer Experience Advocates are 5:00am - 7:00pm.
Choosing a permanent, post-training schedule takes place when we extend an offer. Schedules will be set and will be the same each week!
ATTENDANCE POLICY
ATTENDANCE POLICY
At Carvana, while we don't take ourselves too seriously, we take attendance very seriously.
Our attendance policy is a point-based system that starts in training in which you receive points for things like getting to work late, leaving early, or missing days without notice.
We know that our team’s success depends on all of us being available when we are supposed to be here for our customers!
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