Frequently Asked Questions

I'm completing the Norco enrollment application and the system is not recognizing my address:

Try changing your zip code to that of a bigger city nearby. I know it's not your correct address, but Norco usually only accepts students who live in Riverside county, so the system doesn't always recognize out-of-county addresses.

The class I want is full:

First, it is very important to register for your class on your registration date. Here's a video showing you how to view your registration date. Second, you can either waitlist the class and email the instructor (using your Norco email account) and ask for an add code, or you can try registering for another class.

How do I "attend" class and keep up with important information?:

Norco uses the Canvas platform for online courses. You can take a sneak peak at what that looks like here. It is very important to check your Norco email regularly, as this is the main way instructors will contact you.

I am having trouble with the Canvas platform:

Here's a site to help you with trouble shooting. Additionally, here are instructions for logging into your Canvas account.

Here's a link to more information about the Canvas platform.

How do I login to MyPortal/WebAdvisor for the first time?

MyPortal (This will be the same log-in as your RCCD Student Email)

Username: RCCD student email address (Ex. lagamaite1@student.rccd.edu)

Temporary password: first initial uppercase, last initial lowercase, six digit DOB (Ex. La061889)

WebAdvisor

Username: Seven digit RCCD student ID number (Ex. #1234567)

Temporary password: Six digit DOB (Ex. 061889)

How do I reset my Webadvisor password?

Go the the Webadvisor main menu and click on "Reset your Webadvisor Password" in the lower right corner.

How do I get additional Tech Support?

(951) 222-8388 or at helpdesk@rccd.edu 

How do I login to my RCCD email?

Here are instructions for logging in for the first time.

How do I reset my RCCD email password?

Directly below the username/password login boxes, do you see a hyperlink 'I forgot my password' or 'login help?' Follow that link and walk through the steps to reset your password.