Student Resources

 K12/Stride's technology support department is available to help troubleshoot and solve issues related to:

• K12 supplied hardware

• The Windows Operating System

• The Microsoft 365 workspace (Word, Excel, PowerPoint, Outlook, etc.)

Windows/Microsoft 365 Login Issues and Resetting Passwords for the OLS or CAVA School Email

Customer Support Help Center 1-866-512-2273

Customer Support Website for Families and Students 

Customer Support Submit a Case Survey

Finding Student ID Number

Affordable Internet Options

How to Access School Pathways (Report Cards, Back to School Packet, etc.)

• Directions for New Families (those without an account)

• Directions for Families (with an account)

We have a team that administers CAVA's Google Workspace.  Reach out to Trish Weber (trweber@caliva.org) for help with anything Google-related.

Questions and Google Password Resets 

• Use the CAVA Google Workspace Update/Change Request Form to request a reset for a student's Google Password (24-hour turnaround): https://forms.gle/39RsKBttXfNnGR2p7

Updating Google Chrome

Update Google Chrome - Computer - Google Chrome Help 

Google Login Resources 

Step by Step Login Directions - Student Orientation (Presentation Format)

Adding a Second Google Profile (Using a CAVA Google Account with a Personal Google Account) 

CAVA Clubs

Parent Square 

• Parent Square is an app that helps parents & learning coaches easily stay updated on school events and activities, as well as important school information. You will receive an invitation from the school to join.

CAVA Facebook 

K12 Zone 

• The CAVA K12 Zone is a live, interactive virtual campus. Students can hang out with classmates, participate in activities and clubs, and access learning resources in a safe, and fun environment. Whether students are playing games with their friends or getting to know classmates, the CAVA K12 Zone offers endless opportunities for socializing with their peers. CAVA Zones are split up by grade so students can interact with their peers through virtual chats, video conferencing, group activities, and much more. The CAVA K12 Zone is currently open to students in grade 3-8. If your student is in High School, they can join our K12 National zone.