Chromebok Help
Looking for help with Google???
While working in your CCISD Google account, a training and help button is always available to walk you through any tasks you find you may need assistance with. Look to the top right of your page for the question mark in a circle.
You can also find help through the following links:
Looking for help with your Chromebook?
Here are a few quick steps to keep your Chromebook updated and running smoothly.
If your chromebook is broken or you need further assistance, please let your teacher know and they will submit a HelpDesk ticket.
Please make sure you completely log out and turn off your Chromebook completely about once a week.
What should I do if my Chromebook does not wake up or power on after sleep?
Your Chromebook may not wake up or power on after it has been in sleep mode for more than 1 hour. Google has released an OS update that will resolve this issue. If you encounter this issue, follow the steps below, then update your Chrome OS to 107 or later to prevent it from happening again.
-> Plug in your Chromebook.
-> Press the Power + Refresh + Escape keys at the same time, and then release them.
-> Once your Chromebook powers on, update your Operating System.
Instructions to update your Chromebook below.
Updating your Chromebook:
Updating your Chromebook:
Click on the oval in the bottom right corner of your screen.
->Click on the gear symbol
A window will open and on the left side, there will be a menu. ->Select About Chrome OS
->Click on the box that says Check for Update
This will begin a device update. Your Chromebook will need to restart to complete the update.
It is a good idea to completely shut down and restart your device about once a week. This helps the automatic updates install on your device without having to force the update.
Clearing your browser history:
Click on the 3 dots on the top right
-> Select More Tools
-> Select Clear Browsing Data
-> Choose AllTime
Select Browsing History, Cookies and Other Site Data, Cached Images and Files.
*Note: Students do not have the option to clear browsing history, but can still clear their cookies, site data, and cached images and files.
Extending Your Chromebook Screen:
Click on the Start menu at the bottom of your screen.
If an external device is connected, it will show if it is extending or mirroring.
You can choose either “Mirrored” or “Extended Desktop” mode for your displays. In Mirrored mode, you have a single desktop and it’s
mirrored on all your displays. In Extended Desktop mode, each display simply gives you more desktop room and they’re separate.
Mirrored is a direct copy of your screen while extended will allow you to us a primary screen to choose what you share.
You can also toggle between Mirrored and Extended Desktop modes from anywhere in Chrome OS via a keyboard shortcut. Just press CTRL key and Mirror Monitors key at the same time. (Looks like a box with 2 triangles in opposite corners)
Chromebook Shortcut Keys:
Press Ctrl + Alt + ? (or Ctrl + Alt + / ) to open a keyboard shortcut cheat sheet at any time. This cheat sheet allows you to view all your Chromebook’s keyboard shortcuts. Whether you’re looking up a keyboard shortcut you forgot, you want to master all the keyboard shortcuts, or you’re just curious, this overlay will help you master those keyboard shortcuts.