Your program consists of two courses for you to complete:
IT501 Information Technology Support (A+)
IT502 Information Technology Support (A+) - Prerequisite completion of IT501
Below, you can find a description and overview of each of these courses and their learning outcomes.
Program outcomes are simply the awesome skills and knowledge you'll gain after completing this program – they're like your superpowers for success! 🎓✨ Here are the outcomes for your program:
Demonstrate the ability to critically read and analyze documentation to offer problem-solving solutions.
Demonstrate and apply ethical behaviors to analytical and decision-making skills.
Demonstrate the ability to identify issues across a broad range of computing skills, both in software and hardware.
Implement solutions to common problems and issues raised by customers.
Apply a wide variety of skills in customer support and troubleshooting, ranging from installation and configuration, to networking, operating systems, mobile devices, and security.
In this course, you will learn the fundamental skills of information technology, focusing on practical problem-solving in various IT environments. This course covers essential topics such as hardware and software troubleshooting, networking basics, operating system management, and security fundamentals. Students will learn to deliver practical technical support, configure devices, and apply best customer service practices. Through hands-on activities and real-world scenarios, this course prepares learners to diagnose issues and implement solutions, fostering critical thinking and communication skills necessary for success in IT support roles.
Install and configure mobile device operating systems and applications.
Connect devices to networks, configure basic networks, and understand common IP addressing schemes.
Identify computer components, conduct preventive maintenance, and implement basic troubleshooting.
Explain the differences between on-premises, cloud environments, and technologies such as desktop virtualization.
Apply best practice methodologies to solving hardware, software, and networking-related issues.
The IT501 course covers seven topics, each described by a behavioral indicator (how you will show mastery).
Troubleshooting Hardware & Software - Diagnose and resolve hardware, software, and OS issues through critical thinking and research while maintaining proper documentation.
Support Services for Onsite vs. Cloud Computing - Align business objectives with control, agility, cost, and risk differences to contrast solutions
Preventive Maintenance Tools-Use analytics, automation, and administration for system maintenance to allow for increasing demands on infrastructure support as technology advances.
Mobile Device Provisioning, Synchronization, and Application Support - Administer IT support skills for deploying mobile devices at scale - configuring fleet continuity for productivity, balancing security, and access to tools.
Wired/wireless Network Components - Plan Infrastructure (network) Strategy, creatively solve problems within system constraints.
In this course, you will build on the foundational knowledge gained in Information Technology Support Core 1. You will delve deeper into advanced troubleshooting, system configuration, and network management. Throughout the course, you will refine your skills in diagnosing complex technical issues, managing diverse operating systems, and implementing security measures across various IT infrastructures. The emphasis will be on real-world scenarios, enabling you to practice providing efficient and professional technical support in both individual and team settings. This course will also introduce cloud computing and virtualization concepts, preparing you for dynamic roles in today’s fast-evolving IT landscape. Upon completing the course, you will be better equipped to handle more advanced IT support tasks and customer interactions.
Compare key desktop/mobile operating system parameters for configuration, maintenance, and security.
Implement security measures to protect systems and networks from malware, social engineering, unauthorized access and other common threats.
Resolve common software errors, application crashes, and operating systems performance issues.
Apply best practices for customer service as related to help desk analysts and Tier 1 infrastructure support performance issues.
The IT502 course covers eleven topics, each described by a behavioral indicator (how you will show mastery)
Supporting Operating Systems and Management - Customize operating systems and peripherals for specialized workplace contexts in IT Support Analyst projects.
Access Controls & Policies - Develop policies considering all threats and create implementation roadmaps through cross-functional collaboration, prioritizing holistic protection across complex information and technology domains.
Access & Credential Management - Tailor Identity and Access Management (IAM) platforms to specialized industry use cases to improve overall security.
Diagnosing Software Error Logs - Utilize diagnostic tools to log abnormality patterns and convey technical remediation to stakeholders.
Help Desk Roles & Skills - Use structured troubleshooting techniques to diagnose and resolve customer technology issues tactfully with minimal disruption.
Durable Skills - Apply durable skills relevant to the industry, such as communication skills, critical thinking, adaptability, and collaboration.
Ready to explore the dynamic world of Information Technology Support? Our program will guide you through this intriguing field and provide you with the skills you need to thrive in today's job market.
This hands-on program is perfect for those looking to make a career change or enhance their skills. In these courses, you'll learn the basics of hardware and software installation, configuration, and problem-solving, how to connect devices, set up basic networks, and manage IP addressing schemes.
This program emphasizes real-world application. Engage in projects and exercises to apply knowledge and build a portfolio showcasing your skills.
At Calbright College, we embrace a competency-based education (CBE) approach designed to empower you on your learning journey! Unlike traditional education models, we focus on what you can do, not just how much time you spend in class.
In this innovative learning environment, you'll showcase your skills and knowledge through a series of assessments, demonstrating your mastery of competencies essential to your chosen program. But what exactly is a competency? It's more than just knowing facts – mastering attitudes, values, skills, and behaviors vital to your field.
Our Information Technology Support Academic Pathway comprises 10 competencies carefully curated to equip you for success in the field of cybersecurity. Each competency is a stepping stone toward your professional growth and achievement.
So, prepare to embark on your academic pathway, where your abilities will shine and your potential will flourish. We're here to support you every step of the way!
To complete this program successfully, we have set out some expectations that we know keep students on track. We encourage you to log in three times a week to create a habit and maintain steady progress.
How much time should you spend on your course every week? This will differ from student-to-student, but generally you are expected to spend 3-4 hours per course per week on coursework.
