NEW FOR SCHOOL YEAR '25–26: Students can now download their Clever Badges directly from Clever for easier logins on Chromebooks!
🟢 Online: Internet is connected.
🟠 Connection issues or "No Internet connection. Wi-Fi/LAN OK": If the extension cannot properly determine whether Internet connection is down while you're connected to LAN (Wi-Fi/Ethernet), this status will pop up. Most likely, your device is connected to a network, but there is no Internet connection behind it. In most cases, it is an ISP/provider issue.
🔴 Offline: Internet is disconnected. LAN (Wi-Fi/Ethernet) may or may not work, but the Internet itself is unavailable.
Please note that if you are getting results of less than 20 Mbps Download or Upload speed from your device in the spot that your student uses to study, you may want to try moving the device closer to your Wi-Fi router and repeating the test.
If you are getting results of less than 10 Mbps Download or Upload speed, it may be best to reach out to your Internet Service Provider for troubleshooting and solutions.
Questions?
If you have any tech-related questions, please refer to our new FAQ guide!
Tech's Frequently Asked Questions
Contact us:
When contacting any one of our departments for assistance, please be sure to include your first and last name, your student’s first initial and last name, and your phone number.
For inquiries and issues with school-issued technology devices and services, please submit a ticket to our tech portal or call us.
Tech portal link: http://techhelp.cabrillopointacademy.org/
Tech department phone number: (619)-782-6464 (extension 5)
For inquiries and issues with resources purchased through enrichment, please contact Enrichment:
Enrichment department phone number: (619)-782-6464 (extension 1)
For inquiries related to online subscriptions, please contact the OSP department:
OSP department phone number: (619)-782-6464 (extension 214)
For any additional inquiries, please visit the Cabrillo Point Academy website:
https://cabrillopointacademy.org/contact/department-contacts