Embedded Files
Need your Chromebook repaired or have questions?
Need your Chromebook repaired or have questions?
Visit the Student Tech Team in Eagle Genius Bar
Visit the Student Tech Team in Eagle Genius Bar
during 4th/5th Periods in Room 235 (across from band room).
during 4th/5th Periods in Room 235 (across from band room).
Can't make it to Genius Bar?
Can't make it to Genius Bar?
*Headphone jacks will not be repaired and you need to order an adapter linked here.
**BVSD accounts only
Audio Jack Not Working?
Audio Jack Not Working?
CHECKING FOR UPDATES
CHECKING FOR UPDATES
Support for Devices English-WhenYourStudentDeviceIsntWorking.pdfYour Chromebook is acting up and you don't know what to do next?
Your Chromebook is acting up and you don't know what to do next?
Try the steps below and ESPECIALLY #4.
Try the steps below and ESPECIALLY #4.
1. Make sure the Chromebook is plugged into a known good power supply and different power supply and power cords have all been tested. Remember to attempt to charge for 30 minutes to confirm the issue.
2. Check for updates (instructions here).
3. Hard Reboot - this step will generally fix wireless and performance issues.
Turn off your Chromebook
Press and hold Refresh + tap Power
4. If # 2 or 3 does not work, try a Restore.
Press Esc + refresh (circle with arrow a couple keys to the right) + Power and release. You will see a message which says "Please insert a recovery USB stick or SD card ".
Press Ctrl + D, then Enter to “Turn OS verification off”.
A red exclamation point is displayed. Press Enter to “turn OS verification” back on.
Press the space bar if prompted.
The Chromebook will reboot.
At the Welcome! Screen, click Let’s go.
Connect to your WiFi network, At the Google OS terms screen, click Accept and continue.
If asked to “Enroll”, enter your BVSD user name (jane.smith@bvsd.org)and password.
Enrolled Successfully! Click DONE.
Enter your BVSD credentials to log into the Chromebook.
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