Technology Help
Troubleshooting Tips
Chrome browser does not load.
If you are experiencing sites not loading in the Chrome browser (ex. Classroom), click the home button located at the top left of the browser window. This should prompt the content filter login. Enter the student email address, then click sign in.
Content Filter
Sign into the content filter with your BCPS email acct.
Reinstall Content Filter Certificate
Go to ip.zscaler.com and sign out.
Go to another site such as https://launchpad.classlink.com/bcps
Sign back in to zscaler with BCPS username.
Google account password not working
Google passwords must be at least 8 characters. If your student's lunch number (PowerSchool Number) is less than 8 numbers add zeros to the end to get 8 total. Ex. 12345600
Technology Request for Repair
How to submit a request for device repair.
Logging into NcEdCloud (ex. PowerSchool, Canvas)
Click the image for step by step directions
iPad Tips and Tricks for Home Learning
Click image to enlarge
Issue with Seesaw using an iPad with a hotspot
go into settings
click Safari
Scroll down to "Clear History and Website Data" and clear it
Scroll down to Advanced > Website Data > and clear it.
