Ava Sklar is a rising sophomore at Bucknell University majoring in psychology and minoring in computer science. During the summer of 2025, Ava worked with Professor Anne Ross and Professor Chris Mitsch to research what burnout looks like in accessibility specialists.
Burnout is a condition characterized by individuals experiencing exhaustion, depersonalization, and a diminished sense of accomplishment. When these three characteristics are combined, it becomes challenging for a person to be productive in their workspace, and at a heightened level, can be detrimental to a person's mental and physical health.
Numerous studies have been conducted on burnout; however, there is a lack of information on the causes and solutions of burnout among accessibility specialists. Accessibility specialists ensure that company products are accessible to all individuals, regardless of their abilities or disabilities. There are several regulations in place by the government that require products and services to be accessible, but there is also a moral need to create things that everyone can use. Unfortunately, accessibility specialists are prone to burnout, as it requires emotional labor and constant advocacy, but they are often under-resourced. Burnout is highly prevalent in accessibility specialists, so researching it is essential to mitigating its effects.
Research Stages
I began by reading numerous articles about burnout, accessibility work, and related topics. I was given articles to read, but I also learned how to find different articles and how to build on the knowledge that I already had. I learned about the history of burnout, its broader effects, how it manifests in different professions, and various strategies for managing or preventing it.
After spending almost a month on research, I began to analyze the information that I had gathered. I created a chart that illustrates the causes, characteristics, solutions, and statistics of burnout in various professions. We used this information to identify similarities and contrasts with accessibility specialists to determine if we could utilize similar solutions that other professions had tried. While we did not have the time to investigate those solutions with accessibility specialists, discovering possible fixes was a good step for future studies.
To continue our previous study, I drafted a set of questions for interviews that could help us understand burnout in accessibility specialists on a personal level. Our first round of interviews targeted what the interviewees' jobs looked like and how they felt in their company, so I wanted the following interviews to capture more about the burnout experience.
Before starting those interviews, we needed to finish the paper that encapsulates the work the previous team did last summer. Due to the research I conducted, I was able to assist in editing the 3 C’s section in the discussion and contribute to the related works section.
Throughout my time, I attended biweekly meetings with the accessibility team, which had multiple projects underway simultaneously. I was able to share what I learned and created each week, and I was given tips, ideas, and inspiration for my next steps. I was able to show the other profession burnout chart, and I also created a slideshow about the 3 C’s. To help my fellow interns understand the concept, I provided a story to use the 3 C's to find a solution. It was great to share my work as it helped me organize what I had done.
I thoroughly enjoyed working with the accessibility team as I was able to learn about something I had never done before. Digital accessibility is a fairly new topic for me, so I was grateful for the opportunity to learn about what it is. I was able to improve my research skills by reading books and academic journals as well as taking detailed notes to provide to my team. I was especially grateful for the biweekly meetings as I was able to hear about the other projects, but more importantly, I was able to work on my presenting skills as I built confidence to share my work. This internship was an amazing opportunity, and I am grateful for the people I worked with and the topic that I studied.
ars038@bucknell.edu | Ava Sklar