PROFESSIONAL EXPERIENCE

         Lecturer (IT Department)/ Bright Technical and Vocational Institute, Sulaymaniyah-KRG, 

          Aug 2024 – Present

           -      Deliver theoretical and practical lectures, including (Database, System Admin, Principles of                                      Programming, Digital Logic Design, Computer Application), utilizing various teaching methods                                including traditional lectures, hands-on labs, and project-based learning.

           -     Contribute to academic planning, developing curriculum, and designing course materials, lesson plans,                  and assessments aligned with the curriculum.

           -      Guide and mentor students on academic projects, assignments, and career development.

           -      Evaluate student performance through tests, practical exams, and continuous assessment.

           -      Organize and participate in departmental meetings, and professional development activities.

           -      Foster a collaborative learning environment through group work, peer teaching, and discussions.

           -      Provide academic advising and support to students to enhance learning outcomes.

           -      Stay updated with emerging trends and technologies in the IT and vocational education fields.

           Lecturer / Kany Institute for Computer Science, Erbil-KRG, Sep 2023 – June 2024

           -     Preparing and delivering lectures (LINUX, JAVA, DBMS, EXCEL).

           -     Collaborating with other academics and lecturers to improve teaching methods and expand

                  knowledge base.

           -     Setting and grading assignments, tests, and exams.

           -     Participating in training opportunities and initiatives at the institution.

           -     Providing support to students and colleagues.

          Account Manager/ Sharp Soft CO. (IT Services & IT Consulting), Sulaymaniyah-KRG, 

         June 2022 – Sep 2022.

           -     Act as the main point of contact in all matters relating to client needs.

           -     Conduct research to strategically target accounts and contacts.

           -     Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting                    their concerns.

            -      Building strong client relationships to maintain old business and achieve long-term partnership. Also                           acquire new customers.

           -     Set up meetings and assist as required with continued sales.

           -     Collaborating with various internal departments to ensure that they fulfill all customer requests.

           Office Supervisor/ A to Z GROUP, Sulaymaniyah- KRG, August 2021 – May 2022

            -      Oversee administrative tasks in the office to ensure that they are performed adequately.

            -      Collaborating with various internal departments to ensure that they fulfill all customer requests.

            -      Building strong client relationships to maintain old business and achieve long-term partnership.

            -      Providing necessary training, guidance, and motivation to staff.

            -      Research and prepare occupational classifications, job descriptions, and competency                              appraisal measures and systems.

             Solution Design Engineer - IT Planning/ KOREK TELECOM, Erbil- KRG. August 2018 – July 2021

            -    Act as IT SPOC for commercial and marketing requirements.

            -    Enforce the product life cycle (PLC) process.

            -    Provide feasibility analysis for commercial/marketing requirements.

            -    Preparing daily and weekly reports on offers and their revenue.

            -    Cooperate with the Application Support team for fixing Customer Complaints.

            -     Ensure the design and implementation of new products and change requests in a timely                             manner with the highest quality.

·                       IT Officer Assistant & Data Entry/ JISR-AL FURAT CO, Sulaymaniyah- KRG. July 2017 – August 2018

            -    Installing and maintaining computer systems.

            -    Troubleshooting to diagnose and resolve computer problems.

            -    Setting up user accounts and profiles.

            -    Preparing daily, weekly, and monthly reports.

·              Project Officer / ACTED (Non- Governmental Organization), Sulaymaniyah- KRG, June 2016 – July 2017

             -      Prepare and maintain the network in all distribution operations from Configuring switch                            and access point until Operating System network setting.

             -     Get report by direct queries using SQL language in database.

             -     Distribute paper vouchers, E-voucher, and Cash for IDPs.

             -     Troubleshooting (Scope Card, MPOS, PC, and Router).

             -     Voucher and Acted Card preparation.