Embedded Files
Troubleshooting topics:
Troubleshooting topics:
- Chromebook Issues
- I Can't Login!
- iPads & iPhones: images aren't loading
- Pairing Code Help
- How to Authorize Google Drive (Students)
- YouTube Video Tutorials
Chromebook Issues
Chromebook Issues
I Can't Login!
I Can't Login!
Solution #1: Clear Your Cache
Follow the directions below for the browser you are using.
Solution #1: Clear Your Cache
Follow the directions below for the browser you are using.
In Chrome:
In Chrome:
1) On your computer, open Chrome.
1) On your computer, open Chrome.
2) At the top right of the window, click the three stacked dots.
2) At the top right of the window, click the three stacked dots.
3) Click More tools > Clear browsing data.
3) Click More tools > Clear browsing data.
4) At the top, choose a time range. To delete everything, select All time - selecting All time can take a few minutes.
4) At the top, choose a time range. To delete everything, select All time - selecting All time can take a few minutes.
5) Next to "Cookies and other site data" and "Cached images and files," check the boxes.
5) Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6) Click Clear data.
6) Click Clear data.
In Firefox:
In Firefox:
1) Click the menu button Menu (three stacked bars in the upper right corner of the browser) and select Preferences.
1) Click the menu button Menu (three stacked bars in the upper right corner of the browser) and select Preferences.
2) Select the Privacy & Security panel and go to the Cookies and Site Data section.
2) Select the Privacy & Security panel and go to the Cookies and Site Data section.
3) Click the Clear Data… button. The Clear Data dialog will appear.
3) Click the Clear Data… button. The Clear Data dialog will appear.
- Select Cookies and Site Data (to remove login status and site preferences) and Cached Web Content (to remove stored images, scripts and other cached content) should both be check marked.
4) Click Clear.
4) Click Clear.
In Safari:
In Safari:
Desktop Safari
Desktop Safari
1) Click on the Safari drop-down menu and select Preferences.
1) Click on the Safari drop-down menu and select Preferences.
2) Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
2) Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
3) Select the Develop drop-down menu. Click Empty Cache.
3) Select the Develop drop-down menu. Click Empty Cache.
iPad
iPad
To clear your history and cookies, go to Settings > Safari, and tap Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.
To clear your history and cookies, go to Settings > Safari, and tap Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.
To clear your cookies and keep your history, go to Settings > Safari > Advanced > Website Data, then tap Remove All Website Data.
To clear your cookies and keep your history, go to Settings > Safari > Advanced > Website Data, then tap Remove All Website Data.
Solution #2: Check the Login Page
Students and Parents/Guardians have different login pages. If you and your student share a device, please bookmark each page to avoid confusion.
Solution #2: Check the Login Page
Students and Parents/Guardians have different login pages. If you and your student share a device, please bookmark each page to avoid confusion.
Other Login Considerations:
Other Login Considerations:
Multiple Students. If you have more than one child using Canvas, the Canvas Parent App separates each child's courses, making it is easy to toggle back-and-forth.
Multiple Students. If you have more than one child using Canvas, the Canvas Parent App separates each child's courses, making it is easy to toggle back-and-forth.
Use different browsers. Consider using different internet browsers for Student and Parent logins. For example, the student can use Chrome and the parent/guardian can use Firefox.
Use different browsers. Consider using different internet browsers for Student and Parent logins. For example, the student can use Chrome and the parent/guardian can use Firefox.
iPad & iPhones: Images Aren't Loading!
iPad & iPhones: Images Aren't Loading!
This issue arose when the iPads updated to iOS 14. Canvas is aware of the problem and working on a fix. In the meantime, please complete these steps and/or watch the screencast.
This issue arose when the iPads updated to iOS 14. Canvas is aware of the problem and working on a fix. In the meantime, please complete these steps and/or watch the screencast.
Go to Settings on the iPad/iPhone
Find the Safari app (you can type it into the search bar on the top)
Open it
Toggle OFF 'Prevent Cross-Site Tracking' (it should be grey)
Go back to Settings
Find the Student Canvas app (it appears as 'Student')
Open it
Toggle ON 'Allow Cross-Website Tracking' (it should be green)
Now go back to the Student Canvas app. Images should now appear.
Didn't Work?
Didn't Work?
If the images still don't load (or if you don't see 'Allow Cross-Website Tracking' in the Student Canvas app), please let your child's teacher know.
If the images still don't load (or if you don't see 'Allow Cross-Website Tracking' in the Student Canvas app), please let your child's teacher know.
You can login to Canvas by using a browser on your iPad/iPhone. Safari or Chrome are good options.
You can login to Canvas by using a browser on your iPad/iPhone. Safari or Chrome are good options.
- Open the browser
- Have student login with BSD7 email address and password
Pairing Code Help
Pairing Code Help
Can more than one parent/observer pair with a student?
Can more than one parent/observer pair with a student?
Yes! However, each pairing code can only be used once. Once it’s used in account registration, the pairing code expires, and the observer remains successfully paired.
Yes! However, each pairing code can only be used once. Once it’s used in account registration, the pairing code expires, and the observer remains successfully paired.
If you want to pair two (or more) observers to one student, each observer needs a unique pairing code. Follow the directions on the Parent page to generate additional pairing codes.
If you want to pair two (or more) observers to one student, each observer needs a unique pairing code. Follow the directions on the Parent page to generate additional pairing codes.
How to Authorize Google Drive
How to Authorize Google Drive
STEP 1: All students need to Authorize/Register their Google Drive in SETTINGS!
STEP 1: All students need to Authorize/Register their Google Drive in SETTINGS!
CLICK HERE for step-by-step written instructions. We have also created a video tutorial for you:
CLICK HERE for step-by-step written instructions. We have also created a video tutorial for you:
STEP 2: Refresh your screen, and go to a Course. (You may need to logout and log back in.)
STEP 2: Refresh your screen, and go to a Course. (You may need to logout and log back in.)
Can you now view embedded Google docs and/or Google assignments? You may need to click Authorize one more time.
Can you now view embedded Google docs and/or Google assignments? You may need to click Authorize one more time.
DONE! You should now be all set.
DONE! You should now be all set.
However...
If the student is being prompted to authorize over and over, please follow the directions below.
However...
If the student is being prompted to authorize over and over, please follow the directions below.
YouTube Video Tutorials
YouTube Video Tutorials
Course Notifications - Canvas Parent App
Course Notifications - Canvas Parent App
Course Notifications - Web browser
Course Notifications - Web browser
Identify Courses with "Nicknames"
Identify Courses with "Nicknames"
Authorize Google Drive
Authorize Google Drive
iPad/iPhone Images Not Loading
iPad/iPhone Images Not Loading
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