How to Manage Conflict in the Organization, 2nd edition

How to Manage Conflict in the Organization, 2nd Edition

1994 (1st ed.); 2006

American Management Association

https://www.amaselfstudy.org/courses/how-to-manage-conflict-in-the-organization-second-edition-2

review

[How to Manage Conflict in the Organization] offers a treasure trove of tools and perspectives for managing organizational conflict and that makes it a worthy undertaking for supervisors, managers, and team leaders of every style and organizational context. There’s a good suggestion or more for nearly every type of situation and many of these tools are nicely illustrated through the accompanying case studies … Overall—[a] really excellent course, both thought provoking and practical.

--Human Resources Office, Massachusetts Institute of Technology