Privacy Policy

Bakersfield Regional Veterinary Surgical Specialty (“BRVSS,” “we,” “our,” or “us”) is committed to protecting your privacy and developing technology that gives you a safe and effective online experience. This Privacy Policy applies to our website and governs data collection and usage. By using this website, you consent to the data practices described in this statement.

SMS Terms of Service

SMS consent and phone numbers are not shared with third parties or affiliates for marketing purposes.

By opting into SMS from a web form or other medium, you agree to receive SMS messages from Bakersfield Regional Veterinary Surgical Specialty. These messages may include:

• Appointment scheduling

• Appointment reminders

• Post-visit instructions

• Lab notifications

• Billing notifications

• Responses to inquiries

Message frequency varies. Message and data rates may apply.

For assistance, reply HELP.
To opt out at any time, reply STOP.

See privacy policy at:
https://brvss.com/privacy-policy/

Messages may be sent using secure communication platforms such as RingCentral or similar business communication tools.

Collection of Your Personal Information

BRVSS may collect personally identifiable information, such as:

• Name

• Email address

• Telephone number

• Address

• Pet and appointment information when voluntarily provided

We may also collect anonymous demographic information that is not unique to you, such as ZIP code and general website usage data.

There is also information about your computer hardware and software that may be automatically collected by this website. This information can include:

• IP address

• Browser type

• Domain names

• Access times

• Referring website addresses

This information is used for operation of the service, maintaining quality of the service, and providing general statistics regarding website usage.

Please keep in mind that if you directly disclose personally identifiable information through public areas of a website, that information may be collected and used by others.

BRVSS encourages you to review the privacy statements of websites you choose to link to from our website. We are not responsible for the privacy statements or other content on external websites.

Use of Your Personal Information

BRVSS collects and uses your personal information to:

• Operate the website

• Provide requested veterinary services

• Communicate regarding patient care

• Send reminders or follow-up instructions

• Respond to inquiries

• Improve services and client experience

BRVSS does not sell, rent, or lease its customer lists to third parties.

We may share data with trusted service providers who assist in operating our business, such as:

• Appointment and communication platforms

• Website hosting providers

• Administrative or technical support services

These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

BRVSS will disclose personal information without notice only if required to do so by law.

Use of Cookies

The BRVSS website may use “cookies” to help personalize your online experience. A cookie is a text file placed on your device by a website server.

Cookies cannot be used to run programs or deliver viruses. You may choose to accept or decline cookies through your browser settings.

Security of Your Personal Information

BRVSS secures your personal information from unauthorized access, use, or disclosure. Information provided through the website is stored in controlled, secure environments.

When personal information is transmitted through secure forms, encryption methods such as SSL may be used when applicable.

While we take reasonable steps to protect information, no method of transmission over the Internet is completely secure.

Changes to This Policy

BRVSS may occasionally update this Privacy Policy to reflect operational, legal, or technological changes. We encourage you to periodically review this page to stay informed about how we protect your information.

Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Bakersfield Regional Veterinary Surgical Specialty
Email: surgery@brvss.com
Website: https://brvss.com