The process varies according to whether the non-employee is a current owner of a similar product or whether this would be a first-time use. This is not intended to replace procedures already in place for such events as Demo Tours, etc.
Please choose the category that best describes the situation:
How do I treat a non-employee who is not an owner of a similar product but is a current user? Does s/he really have to go through the First-time user section?
Common sense will dictate if the non-employee is familiar enough with the content. However, if this person is not an owner, revision of the content included in the First-time user section is a good preparation for the ride and is recommended.
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