Wellness Wagon

• The Wellness Wagon is a Brown EMS service providing students with a transportation option for Health and Wellness related appointments.

• We are staffed by authorized drivers who are part of our BEMS campus emergency services team.  

• Our goal is to provide a no cost and community based option to students who might otherwise experience barriers to the standard ride services.

• Because we serve so many students, we cannot guarantee rides that are farther than outside the City of Providence, unless there is a significant clinical need such as a limited availability specialist, etc.

Examples of Wellness Wagon Uses:

• Rides to Wellness Center or SAS appointments when regular campus options are not appropriate or available.

• Rides to Wellness related off campus services and urgent care facilities when campus options are not available or appropriate.

• Rides to off campus mental health appointments or programs.

• Rides to off campus specialists in the greater Providence and nearby RI areas.

• Rides to physical therapy appointments.

Not Offered by Wellness Wagon

• Wellness Wagon cannot replace certain services provided by the SAS Shuttle, such as accommodating full sized or motorized wheelchairs or large mobility devices.  We do carry a folding wheelchair for temporary use by our riders, but we cannot transport personal chairs and equipment as our vehicle is not currently outfitted for that usage.

• Wellness Wagon should not replace existing campus services such as the shuttles (BUS) unless those are not available and getting across campus on your own is not an option.

• Wellness Wagon does not book rides outside a reasonable distance unless there is a medically significant reason, such as the only specialist available is an hour away.  Please discuss local options with your Health Services provider.

• Wellness Wagon does not book rides outside our regular business hours, as we are not staffed with drivers outside those hours.

Ancillary Volunteer Services:

• Sick Support Delivery for need based meal or pharmacy support identified by a clinical provider or nurse; please contact Health Services to be registered for this option. 401-863-1330.

• BEMS Buddy accompaniments for students requesting a little extra support for off campus appointments.  Students receiving Wellness Wagon rides are always welcome to bring a buddy; BEMS can provide someone with community care training if that is preferable.  Please let us know at least 48 hours ahead of time if you would like a BEMS Buddy.

• Welly Wag Weekends is a pre-booked shuttle service to connect students who are not on meal plan with affordable and appropriate grocery options.

Other Transportation Options

During regular academic sessions:

Monday 7am to 7pm

Tuesday 7am to 7pm

Wednesday 7am to 7pm

Thursday 7am to 7pm

Friday 7am to 7pm

During semester breaks:

Thanksgiving break closed Wednesday-Sunday

Winter break closed until January 5; then by advanced appointment only

Spring break regular hours M-F

Summer Hours:

Monday 9am to 7pm

Tuesday 9am to 7pm

Wednesday 9am to 7pm

Thursday 9am to 7pm

Friday 9am to 7pm

Saturday 9am to 5pm until August 1; then closed

Sunday 9am to 5pm until August 1; then closed

Note: Wellness Wagon closings may coincide with campus closings during inclement weather or other emergencies.

• Wellness Wagon requires pre-booking for individual student requests.  

• It is important to make your ride request at least 24 hours ahead of the pick up date; 48 hours notice is required for rides outside of the Providence area. We cannot guarantee services without advance booking. Same day requests cannot be fulfilled.

• Due to the volume of requests, you may be asked to share your ride with another student, or adjust your times.

• Requests for unexpected/unplanned urgent care appointments may be coordinated through a Health and Wellness office, who will call the Wellness Wagon on your behalf.  We cannot guarantee availability, but we work closely with campus partners to meet all health and wellness related needs.

• We are no longer booking recurring ride requests through email unless the rides are for a set timeframe for an extended care program, such as an outpatient counseling program.  Please call us if you are not sure; otherwise, please enter each date as an individual request on our booking form.  Thank you!

• When you submit a form to pre-book a ride, your request will automatically generate a calendar event that will be sent to you as an invitation.  If you do not receive a calendar event due to system glitch, Wellness Wagon will confirm with you the morning of your ride.

• To confirm that you do indeed need the ride, please accept the calendar invitation.  Please decline the invitation to cancel it, or call Wellness Wagon during business hours.  Note: If your ride was not booked 24 hours ahead of time, Wellness Wagon staff may not see the ride request.  If you did not book 24 hours ahead of time, do not assume that the automatic calendar invite is valid.  We cannot easily manage the administrative processes on the day of a ride request as we are usually driving.

• The driver may also call or text you a few minutes before your ride to confirm the pickup location.

• If you do not reply to Wellness Wagon communications, or if you are not at the pickup location within 10 minutes of the confirmed time, your ride is assumed to be canceled.

Same Day Cancellations or Changes:

• Call the Wellness Wagon phone to update the driver. 401-489-8301

Advanced Cancellations or Changes:

• Decline the calendar invitation that you received upon booking your ride. 

• To change an existing ride, please enter a new request after declining the invitation to the first one.  If the change is last minute, such as a pick up location, please call the Wellness Wagon phone.