Technology Support

CHROMEBOOK DISTRIBUTION IS CONTINUING BY APPOINTMENT ONLY. PLEASE CONTACT THE TECHNOLOGY DEPARTMENT

If you are looking to purchase your own Chromebook, there are plenty of options available! However, here are 2 recommendations of Chromebooks you can purchase at a good price that will work well for years to come!

Dell Chromebook 11

Dell Inspiron 11 2-in-1 Chromebook

Also, Google Classroom will work on ANY device that has a web browser! This includes XBOX, PS4, Firestick, and more! You just need a keyboard (wired, wireless, or bluetooth depending on the device) to be able to type as needed!

https://edtechawesomeness.com/2020/03/17/access-google-classroom-with-your-phone-your-xbox-or-your-playstation/

Dear Parents/Students,

The IT staff is prepared to help you with your school device or technology needs.

Student Email Login Account Link

Center School students, send your helpdesk request to ceshelpdesk@brookfieldps.org

Huckleberry Hill students, send your helpdesk request to hheshelpdesk@brookfieldps.org

Brookfield High & Whisconier students will continue to send your request to the helpdesk@brookfieldps.org

I am not receiving BPS Communication emails:

PARENT NOTIFICATION

The Student Contact Information page contains the phone numbers and email addresses used by our School Messenger parent notification system. The district uses this notification system to communicate both routine messages (i.e. school events and reminders) as well as emergency messages (school closures or other serious safety concerns) to parents and guardians. The parent notification system allows the school district to communicate information in an effective and timely manner.

Please note, if you are having trouble receiving notification emails, please add bps_communications@brookfieldps.org to your email Contacts or Address Book. Also, check your spam/junk mail folder for emails from that address, and add it to your "safe" senders list” to ensure that emails from the School Messenger parent notification system are successfully delivered to your Inbox.

FAQ's

• I am trying to log into my child's google classroom and I don’t know his password and can not recover it,

Send your request to the helpdesk where your child attends school.

• My child try to login into their @student email address they are getting a “something went wrong, try again later message.

That can happen with Google. Please try again as the message reports.

How do Students without Email Join Google Classroom Using a Code teacher has given out? {Teacher will send the code to the parents.}

1. Students sign in to their Gmail account, using their lastnamefirstinitial@student.brookfieldps.org (as they do in school.)

2. Once signed in, in the upper right corner click on the dots and scroll down the window until you see Classroom. Click on the app,

3. The Classroom app will open a window.

4. In upper right corner click on the plus sign,

5. click join

6. Enter the teacher Code

7. Window opens "Welcome to Classroom

My Code is not working

• Close all browser windows. Restart your device.

• Open Google, and have your child sign in with her account information.

• After sign in to students' school account, open the Classroom App.

• Click on the plus sign to join. Enter the code

• The code is good for 7 days and then will expire and require your child's teacher to send a new code.

Huckleberry Hill Students and Center School Students:

NOTE: During Distance Learning email has been enabled for internal emails only.

• Students have Google accounts. The Gmail and Hangout component has been disabled for all Elementary Students.

• Once your child signs in, they will have all tools Google has to offer to complete assignments from their Classroom Teacher and Specials Teacher.

IPAD issue

Student cannot complete or submit work after signing into Classroom.

3/23/2020- This is a known issue that the Google development team rolled out a fix for on Monday. Updating or uninstalling/reinstalling the app should hopefully help."

Be sure you download from the App store: Gmail app, Google Slide app and Google Drive app on the Ipad.

Wifi Communications

How to connect the Chromebook to Wifi

Families that need assistance should contact their service provider(s). The following resources will help you in exploring available options.

· CoxCommunications- Apply online at https://www.cox.com/residential-shop/wls/order-cox-services.cox

· Comcast announced plans to ensure low-income families have internet access, including 60 days of free service for new customers and increased internet speeds for qualifying customers. Apply online at https://apply.internetessentials.com/

· Charter will make its services available for free to households with K-12 and/or college students who do not already have internet through the company. To enroll call 1-844-488-8395

· Frontier has pledged to support residents during this pandemic: 1-800-921-8101

· Altice is providing the same offer as Charter. To enroll call 1-866-200-9522

· AT&T - To determine eligibility, call 1-800-288-2020 for AT&T broadband, residential wireless or small business services or 611 from your AT&T device for wireless.