FAQs & Policies

FAQs & Cleaning Policies

Transparency. Trust. Bright Results. ✨

We believe a smooth experience starts with clear communication.
Below you’ll find answers to our most common questions and an overview of our booking, payment, and service policies — so you always know exactly what to expect when working with Bright’s Maids Cleaning Services.

General Questions

Q: What areas do you service?
We proudly serve Vancouver, WA • Portland, OR • Camas • Ridgefield • Battle Ground • Felida • Hazel Dell • and surrounding areas.

Q: Are you licensed and insured?
Yes! Bright’s Maids Cleaning Services is fully licensed and insured for your peace of mind and protection.

Q: Do I need to be home during the cleaning?
Not at all — most clients provide access via lockbox, code, or key. We’re happy to work around what’s most convenient for you.

Q: Do you bring your own supplies and equipment?
Yes! Our team arrives fully equipped with all professional cleaning products and tools. We also offer eco-friendly product options upon request.

Q: What forms of payment do you accept?
We accept cash, credit/debit, Square, Venmo, Paypal, and electronic invoice payments. Payment is due on or before the day of service unless other arrangements are made.

Booking Policies

Deposits & Scheduling
A deposit may be required to reserve large jobs (such as move-outs, post-construction, or commercial projects). Deposits are applied to your final invoice.

Rescheduling & Cancellations
We understand life happens!
Please provide at least 24 hours’ notice to reschedule or cancel a booking.
Same-day cancellations or lockouts may be subject to a 30% of quote/invoice cancellation fee to compensate our cleaners’ reserved time.

Arrival Window
Our teams strive to arrive promptly; however, please allow a 30-minute arrival window to accommodate traffic and scheduling.

Minimum Service Fee
A $150 minimum applies for all cleaning appointments.

Service Policies

Satisfaction Guarantee
If something isn’t quite right, please notify us within 24 hours of your cleaning. We’ll happily return to address any missed areas — your satisfaction is our top priority!

Access & Security
If we’re unable to access your property due to locked doors, pets, or other restrictions, a lockout fee may apply.
We take your privacy seriously — our team will never share or disclose client information.

Smoker Homes / Heavy Build-Up
Homes with strong odors, residue, or nicotine buildup are subject to a $70 surcharge (or more depending on severity) to allow additional cleaning time and ventilation.

Pets
We love furry friends! Please secure pets for their comfort and our cleaners’ safety during service. We’ll always treat your animals with kindness and respect.

Move-Out / Post-Construction Jobs
Properties should be empty of people, movers, or contractors during cleaning to ensure a thorough and efficient service.

💰 Discounts & Referrals

• 10% OFF first-time clients
  
  

• Referral Rewards: $25 per standard cleaning referral, $50 per move-out or post-construction referral
  
  

• Bundle Discounts: Save 15% when booking 3 or more add-on services

• Discounts for Seniors 55+ & Veterans
  
  

🕒 Business Hours

Monday – Sunday
Flexible scheduling available (weekends & evenings upon request)

📞 Call/Text: (360) 606-1376
📧 Email: info@brightsmaidscleaning.com

✨ Our Promise

At Bright’s Maids, we don’t just clean — we care.
Our mission is to deliver reliability, professionalism, and a spotless experience every single time — the Bright way.