Troubleshoot Google login problems: Google login problems can occur for numerous reasons but most problems seem to occurr due to multiple Google accounts being logged into a browser at the same time. The easiest way to resolve this is to logout of the 'logged in' accounts and log back in with your school Google account. Please follow the link to a basic guide for logging out accounts (or removing them where necessary). The guide covers the most common methods for the various types of devices (Android, Computer and iPad/iPhone). Google Login Troubleshoot

A few other things you can try:

• Clear your history. There are numerous ways to clear history depending on your browser therefore we recommend Googling your browser specification.

• If you have multiple browsers installed try a different browser. If you only have one installed, install a new one (Google Chrome, Mozilla Firefox, Safari, Windows Edge etc).

• If using a phone or tablet (Android or Apple) try downloading Google Classroom, Google Meet/Hangouts & Google Drive Apps from the Playstore or Apple store (doing this addresses the same issue of having multiple accounts logged in on a computer). The Apps control the accounts in a better manner on devices that use a default e-mail address for the device user profile(s)

Work appears blank after you have worked on it: This was an old problem that Google reported as being fixed some time ago but we have had a couple of reports of this happening. For some unknown reason (I have re-opened the issue with Google) sometimes when you reopen a document (one that has been provided for you by the teacher for you to fill in and then 'Turn In' - not personal documents which you need to upload before turning in, they are a different matter) you have previously worked on it appears 'Blank'. One way of resolving this issue is to check for the files in your Google Drive. When you edit assignment work in Google Classroom a 'Classroom' folder is automatically created in your Google Drive which contains all your documents for the class/assignment. Search for the piece of work and once located, you might find that you have a duplicate of the file, one of which will be blank and hopefully one will be the file you previously worked on. Simply find the file with your work and rename the file. Once renamed go back to the Class/Assignment and 'Add' the newly named piece of work to the Assignment. You can then turn in the correct one (removing the incorrect document as required). There's a quick video that may help, Finding missing work .

General WiFi & Internet speeds: There are many factors that affect internet connection speeds in and around your home but there are things you can try to help improve connection (this probably doesn't cover issues where you are experiencing dropped internet connections that maybe a result of problem with your internet services provider or specific problems that could be associated with hardware issues with Routers, Modems etc.) Some of these range from the obvious to possibly more technical, but they are options for you to consider.

1. If you're experiencing slow internet connection/disconnection first consider, 'could this be an issue within my home or a wider Internet issue?' If everyone in your home is experiencing disconnections, disruptions on all your devices then it could well be a service provider or connection hardware issue. If some devices are accessing the web fine and some are experiencing 'slow' connections etc then it is probably a issue within your home.

2. Then consider how many devices you have on you network (smart tv's, laptops, phones, tablets, smart speakers, games console etc) and think about your connection speed available to you (standard broadband, Superfast fibre, Cable connection etc). All internet enabled devices use your connection to make connections whether they are actively being used or not so if you can it maybe an idea to turn some of them off when not in use.

3. Also keep in mind what your devices are being used for. For example, if you are watching Netflix in one room while someone is playing Xbox live in another room and you have other devices browsing the internet then this will also affect the speed of the connections. Also uploading data to the internet seems to have a significant affect on your general connection speed (depending on your 'Upload' speed - not download speed), for example, if someone is uploading a video to YouTube etc then you may have issues.

4. Are you filtering internet through third party devices or services (this may include internet security software such as antivirus, firewalls, proxy filtering software/hardware, etc)? This may have the affect of bottlenecking traffic and cause slow connections - obviously if you have them this isn't something I would advise you turn off (they are there for your family's safety when online), but if you do have such devices/service then it may be an idea to temporarily disable at those times when you seem to be encountering connection speed issues just to test (I would not advise they are left disabled - just something to try). Also if possible have your router placed in as central an area as possible (I know this is difficult as it depends on where your phone line/cable comes into your home, so you may be limited with what you can do, but if you can try and ensure there is at least some space around the router for the signal to travel around the property it may help a little - if your router/WiFi points are placed with the back up against a wall or in a corner then some of the signal may be lost/degraded).

The above are just some basic checks you can do. The following steps are a little more technical but maybe worth looking into if you feel comfortable doing so.

5. Check your wireless card drivers are up to date, or, if on a phone or tablet that your are running the latest software available to your device.

6. If you can access your router check that the router has both 2.4ghz and 5ghz bands running (most routers have this switched on by default) so unless you've switched off one of the bands they should be ok (in short, older devices use the 2.4ghz band and new devices generally use 5ghz bands - 5ghx bands are faster but the signal deteriorates through walls, distances etc. 2.4ghz typically provides a stronger signal at distances, through wall, floors etc but isn't as fast). Some older routers, WiFi access points etc won't support the 5 ghz band so this may not be an option on your equipment.

7. Try scanning your wireless network to see if certain wireless channels are more congested than others (some internet routers do preferential channel scanning automatically , but others are set to default to certain channels. Therefore, depending on what channels your neighbours are using the wireless channels may become congested and reduce connection speeds). There are tools and apps that you can install for free that provide this type of scanning/information (just google WiFi Analyser tools and apps). In the UK we generally use channels 1, 6 & 11 for 2.4ghz and channels 36, 40, 44 & 48 for 5ghz (there are others but these are generally the ones that are used in homes).

8. Consider adding repeaters, extra access points around your home where the WiFi signal is not as strong (there may be specific areas around your home that are black spots where there is no wifi connection available or where it is very slow), again you maybe restricted with type of devices you can add depending on whether you have suitable cabling to run to extra WiFi access points , available power sockets for repeaters, powerline adapters etc. The actual quality of these types of devices would be something for you to assess, I have run many different devices and some work and some make no difference at all (in some cases I've found they cause more random signal stability, disconnection issues than not having them at all). Where you suspect a WiFi issue and where possible it may be worth trying to connect the device directly to the back of your router via an ethernet cable just to test.

In conclusion there are numerous things that can cause connection drops and slow connections outside of and inside of the home, from faulty devices, interference and congestion from other networks & devices to possible security issues such as virus infection/malware etc. Your first port of call if you suspect it is a wider internet connection issue is obviously to contact your Internet/Broadband Service Provider but beyond that, it maybe worth having a search on the internet (if your connection is good enough) to see if any of the advice helps. On a last note if you try any of the above more technical steps I would always advise making a note(s) of the changes you've made in case you want to change back to the original settings - with the more technical things it is often a case of trial and error especially within the home environment where there is potentially lots of things that may affect/interfere with wireless signals.