Help and Troubleshooting

Technology Help Line for Families

Call 360-473-1065 or email tech.help@bremertonschools.org


Chromebook not working? Internet woes?

Stop by the Bremerton School District office between 1 and 5 pm on Tuesday or Thursday.

Need a different time? Call 360-473-1065 for an appointment.

Call-in support available 8 am to 4 pm M-F at 360-473-1065


Technology FAQs for Families
Clearing out Site Settings and others

Introduction to Chromebooks

The Right Way to Shut Down your Chromebook

Split your Screen

Troubleshooting Help

(The slide deck moves forward automatically - click on the image and then the "pop out" button to go through at your own pace)

Basic Tech Infographics
Known Tech Issues

Don't have Internet?

Comcast is expanding its Xfinity internet accessibility.

Per the Comcast website (https://corporate.comcast.com/covid-19):

Xfinity WiFi Free For Everyone:

  • Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.

Pausing Our Data Plan:

  • With so many people working and educating from home, we want our customers to access the internet without thinking about data plans. While the vast majority of our customers do not come close to using 1TB of data in a month, we are pausing our data plans for 60 days giving all customers Unlimited data for no additional charge.

No Disconnects or Late Fees:

  • We will not disconnect a customer’s internet service or assess late fees if they contact us and let us know that they can’t pay their bills during this period. Our care teams will be available to offer flexible payment options and can help find other solutions.

Internet Essentials Free to New Customers:

  • It’s even easier for low-income families who live in a Comcast service area to sign-up for Internet Essentials, the nation’s largest and most comprehensive broadband adoption program. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.

To sign up for Internet Essentials, please visit: https://internetessentials.com/Apply or call 1-855-846-8376

*If you do not qualify for Internet Essentials and still need internet, please contact tech.help@bremertonschools.org or call 360-473-1065.