To provide our clients/patients the highest standard of care and maintain a safe, professional environment for both patients and staff, we kindly ask that all clients review and follow the policies outlined below.
as of Oct 1st, 2025
All patient information is kept strictly confidential in compliance with HIPAA, Hospital & Health Care Facilities Licensing Board, NHI, and The Bahamian Constitution.
Patient records will only be shared with other healthcare providers or third parties with the patient’s written consent, except when required by law.
Discussions between doctor and patient are private and lawfully protected.
2. Appointments & Scheduling
Walk-in visits are always welcomed. Appointments can be booked in advance through our online form or by phone as well.
Patients are responsible for providing accurate personal and medical information when scheduling.
In case of emergency, please call 911 instead of using our online booking system.
3. Payments & Credits
Payment is due at the time of service.
No credit is extended to new or returning patients.
We accept payment methods: insurance, debit, credit, cash.
Patients are responsible for all charges not covered by insurance.
4. Cancellations & No-Shows
We require at least 24 hours’ notice for cancellations or rescheduling. Your appointment will not be changed 24 hours or less before the scheduled date and time.
If you are running late, please call reception and let us know, things happen, we can accomodate you.
5. Medical Disclaimer
Information provided on this website, in forms, or in educational material is for informational purposes only and does not substitute for professional medical advice.
Treatment decisions are made only after a consultation with a licensed provider at Blue Cove Medical Consultants.
The clinic is not liable for any actions taken by patients outside the scope of their treatment plan.
Patients have the right to decline any recommended treatment plan. Likewise, our providers reserve the right to decline to provide care.
6. Professional Conduct
Aggressive, abusive, or inappropriate behavior toward staff or other patients will not be tolerated. This applies to staff towards patients as well.
The clinic reserves the right to refuse service if safety or compliance issues arise.
7. Limitation of Liability
By booking and attending an appointment, patients acknowledge that Blue Cove Medical Clinic and its staff are not liable for:
Delays caused by insurance or third-party providers.
Outcomes that depend on patient compliance with treatment plans.
Circumstances beyond the clinic’s reasonable control.
Policies are subject to change at the discretion of Blue Cove Medical Consultants.
Updates will be posted on this page, and continued use of our services implies agreement with the most recent version.
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